KO
Kayeronne OFirst we chose kovan as a pick up point then 12 hrs before the scheduled departure they asked us to choose only from bugis rochor and jurong east which was very far from the northeast side. Second upon completing the malaysian immigration we waited for an hour for the bus to come the only information was to look for a specific guy. Mind you they only sent the guy's face to shirt color no uniform or what not. Third they don't follow the reserved seat based on the booking. One more thing on our way to KL someone was smoking inside the bus and the smell wouldn't go away as the bus was air conditioned. Fourth they said there was a drop of point at lalaport. When we arrived in KL they said to alight as TBS is the last stop which was very inconvenient and it adds to costs of the travel. I dont recommend booking with qistina express at all.
Kitchener Complex Lavender to KL Sentral, Bus VIP, Qistna Express, Oct 19, 2026
SC
Samuel CLiterally the easiest one star rating ever. The day of the trip the operator texted a new time 45 minutes later than our original schedule and a completely different location. Then the operator didn’t respond to any questions and was over an hour late for the new time. During the ride the bathroom door was fully locked. The driver also called a member of my group a slur on the bus intercom. We arrived to KL over 4 hours later than our planned ticket.
Kitchener Complex Lavender to KL Sentral, Bus VIP Double Decker, Billion Stars Express, Oct 17, 2026
ET
Ei TThere was a delay and bus took too long so all customers left the bus sooner than the destination
Kitchener Complex Lavender to KL Sentral, Bus Express 27, StarMart Express, Oct 9, 2026
MK
Manjit KPunctuality was an issue. We started very late from KL. Delay starting from Berjaya Times Square & at Hentian Serdang. So instead of 10am start it started 10.30 from Berjaya and 11.30 from Hentian Serdang. The staff/ driver in the bus to Singapore were rude to some passengers ( including making racist remarks) and impatient. On the way back from Singapore there were no USB ports functioning and we couldn't turn on our individual lights in the dark. Because of the heavy traffic ( bumper to bumper), this meant sitting in the dark for a number of hours. But the driver returning to KL sector was better in his attitude.
Kitchener Complex Lavender to KL Sentral, Bus Express 27, StarMart Express, Oct 7, 2026
D
Diane Don’t go via coach if you don’t need to it’s not a pleasant experience
Kitchener Complex Lavender to KL Sentral, Bus Express 27, StarMart Express, Oct 3, 2026
AH
Alan HWas late to arrive which is fine as there was a lot of traffic but the customer service was dreadful. Rude, arrogant and gave zero information at any point except for angrily telling people to hurry. So bad
Kitchener Complex Lavender to KL Sentral, Bus Express 27, StarMart Express, Sep 23, 2026
PS
Paulina SIt is not fair that you say it takes 5.30 hs and actually it has taken 7.30 ha
Kitchener Complex Lavender to KL Sentral, Bus VIP, Billion Stars Express, Sep 22, 2026
YV
Yolanda VExcellent service in Singapore, the ride was very comfortable. Stop for snacks was colorful but the stands were cash only and I had no Malay cash, perhaps in the info you could mention Malay cash needed if you want to purchase anything.
We were 2+ hours late getting into KL and had to change busses which was unexpected and tiring.
Kitchener Complex Lavender to KL Sentral, Bus Express 27, StarMart Express, Sep 22, 2026
S
Sophia Very comfortable, clean and smooth. The driver was kind and polite too
Kitchener Complex Lavender to KL Sentral, Bus Express, Prisma Express, Sep 8, 2026
A
Aisetean The trip is quite long, too bad the sockets don't work to charge your phone.
Kitchener Complex Lavender to KL Sentral, Bus Express 27, StarMart Express, Sep 6, 2026