IA
Ileen AThe driver smoked out the window and the bus had curtains throughout the bus so we couldn’t see anything out the window. But it was nicely cooled at least inside
Golden Mile Tower to TBS Kuala Lumpur, Bus SVIP, Golden Coach, Aug 4, 2026
VG
Vanesa GI booked the 11:00 AM bus from Singapore to Kuala Lumpur, but the evening before my journey, at around 8:30 PM, I received a WhatsApp message reminding me to complete the Digital Arrival Card. The message, however, showed a 9:00 AM departure.
When I contacted them, I was told that the 11:00 AM bus I had booked did not exist and that I could either take the 9:00 AM bus or the next one at 1:00 PM.
I find this extremely disappointing. If I had not noticed the discrepancy myself and contacted them, I would apparently have arrived at the station the next morning expecting to take a bus that did not exist. I was given no prior notice about the cancellation or change to my booking.
Changes can happen, but customers should be informed in advance and not have to discover them themselves the night before. The communication and handling of this situation were very poor.
Golden Mile Tower to TBS Kuala Lumpur, Bus VIP, Qistna Express, Aug 3, 2026
D
Daniella The bus pick up was an hour late and then arrival should of been 6pm and we arrived at our destination at 10pm
Golden Mile Tower to TBS Kuala Lumpur, Bus VIP, Qistna Express, Aug 2, 2026
KL
Katie LDriver was very loud talking the whole journey so was very annoying, pretty much shouting the whole time
Golden Mile Tower to TBS Kuala Lumpur, Bus Express 27, StarMart Express, Jul 29, 2026
JH
Joachim HThe Singapore bus made several stops in Singapore and was 1h late at the border.
There is a bus change at the border, the seat reservation is for the malaysia bus.
There was only 1 stop in Malaysia, so use the border toilets too. The total travel time was 8h and the bus didn't go to Kuala sentral as booked! The driver said, he can't stop there.
Golden Mile Tower to TBS Kuala Lumpur, Bus VIP, Qistna Express, Jul 29, 2026
IW
Ibrahima WInstructions need to be improved for occasional travellers that are not used to taking the bus. Luckily we found another traveler that helped us find the way.
We had to change bus 2 Times: at the Malaysian border -where the wait was nearly 1h for the other bus to come, and then at the entry of Kuala Lumpur, for a mini van ( I have to say the driver of the mini van was such a terrible driver, driving very dangerously without any consideration to security and passengers he was driving). We departed on time (11:30) but arrived very late (20:30) probably due to traffic mostly , but also unnecessary waiting times.
Golden Mile Tower to TBS Kuala Lumpur, Bus Express 27, StarMart Express, Jul 20, 2026
HO
Hasina OThe indications of the drop off point was not complete, I had to go twice inside Tai Seng MRT with my suitcase, where I found someone who happens to know that Tim Howan is the name of a restaurant at the other side of the underground.
The bus arrived 2 hours late at KL
Golden Mile Tower to TBS Kuala Lumpur, Bus VIP Double Decker, Billion Stars Express, Jul 20, 2026
A
Austin Delay. Slight late on timing cause the whole trip delay
Golden Mile Tower to TBS Kuala Lumpur, Bus VIP, Qistna Express, Jul 19, 2026
AB
Alexandra BApart from 2h delay, it was a comfortable ride
Golden Mile Tower to TBS Kuala Lumpur, Bus Express 27, StarMart Express, Jul 18, 2026
IS
Inguna SHmm.... information in website is not right. Why? BC bus was two hours late in Kuala Lumpur. Ride was ok, no trafics, speed was ok. I think, it is not possible did ride in 5 hours. Ride take 7 hours. Bus was comfortable. We had one stop 30 minutes - if You want You can eat....but, if You have cash. There are food court - only cash. Operator in Singapore was very nice and helpful.
Golden Mile Tower to TBS Kuala Lumpur, Bus SVIP, Golden Coach, Jul 8, 2026