The driver was amazing but the service was poor, we left a 17h30 HUE and we should have arrived to 20h10 at HOI AN but we arrived at 21h20 because we were waiting for people who left HUE at 18h20 ??? Wtf ?
Then when we were asking to leave because we paid 320 000 Đồng/p = 13euros/person which is clearly extra expensive for this king of really bad service we were badly shut mouthing
Comfortable Seats but not really enough room for everyone bags. After the first 4 people there was just no room so everyone else's bags got put in the aisle / in between legs. Driver tried to put my bag in the back and slammed the door on it a few times, didn't fit so I just brought it to my seat. Description says 20kg luggage each + personal item, there's no way 10 20kg bags would fit in that van.
If you take this van don't let the driver try to cram your bag in the back just take it to your seat.
Also kind of weird the driver insisted I change seats when we were picking new people up, stuck the two biggest guys in the van right next to each other. Like.. why?
Other than that it was fine, safe driving, clean van, you even get a bottle of water and a neck pillow.
รถตู้ รถตู้เล็ก, Viet Nam Travel Bus (Việt Nam Travel Bus), 7 มี.ค. 2023
E
Ester
They changed us twice from bus to bus and then finally to a private car, so it was a restless and exhausting experience.
The bus was 30 minutes late, the company gave no information about the arrival time and did not reply my messages. After the bus picked us up it broke down 5 minutes into the trip. We had to wait for a new bus. The driver did not know where was the final stop and I had to show him my ticket repeatedly and I had to give him my phone with GPS so he can find the correct place. No help/explanation/apology from the company or the driver was received.
The bus was 1,5 hours to late, knowbody let us know anything, and we had to change 2 times to another bus! The adres where the bus starts is very hard to find!
No office as listed on the PDF ticket document. Bus wasn’t there and we contacted support who told us ‘stop calling me’. Only managed to find the bus as we were walking around and were approached by the driver. Made to switch buses 2 additional times along the way.