I was surprised with the amount of space of the seats and how comfortable they were. I think it was the best bus I had ever taken according to comfort. They even had a screen for movies or games but, sadly, they did not work during the entire ride.
The bus does stop at one point for buying food and toilet break.
I have to give only 4 stars though because the 5h ride ended in a 8h one. The bus arrived late to the station and then with the traffic it only kept on delaying. We ended up arriving at KL around 20:00 when we were supposed to arrive at 16:30. Best advice to take the bus from Butterworth instead of Penang as the traffic getting out of it it's terrible at that only took around 2h so avoid that and go to Butterworth instead (and get some food for the ride or you might starve if you get stuck in traffic too).
Comfy bus, took just over an hour longer than it was meant to. The coordinate information for pick-up location on the ticket was incorrect so ask around to get to the correct place.
รถบัส วีไอพี 24, KPB Express, 21 ม.ค. 2023
CT
Chang T
ทัศนคติของป้าที่สถานีคอมตาร์นั้นแย่มากและแย่จริงๆ
คำวิจารณ์นี้ได้รับการแปลโดยอัตโนมัติ
The attitude of the aunt at the komtar station is really terrible and bad.
รถบัส วีไอพี, Billion Stars Express, 25 ธ.ค. 2022
SD
Sheila D
Later, spend almost 5 hours more... staff terrible and wanted we walked 20 min far from to take the bus in other place.
รถบัส วีไอพี, Billion Stars Express, 7 ก.พ. 2024
BD
Benjamin D
Arrived 15 mins late which is fine but arrived 2.5 hours late, had a flight booked and should have arrived 3 hours before but we only just got in with minutes to spare for check in
รถบัส เอ็กซ์เพรส, Super Nice Express, 1 ธ.ค. 2023
AH
Anna H
The bus came 20 minutes later, so we arrived 1 hour later in Kuala Lumpur due to traffic. The bus was comfortable and the bus driver was friendly.
รถบัส วีไอพี, Billion Stars Express, 25 ต.ค. 2023
MF
Michael F
Staff to check in not friendly
Bus started 40 minutes later.
Not allowed to have a drink in the bus for 5 hours
Arrived in the end at 1900 so it took 7 hours
communication on board war terrible
รถบัส วีไอพี, Billion Stars Express, 9 ต.ค. 2023
NM
Niall M
The bus arrived 3 hours late.
Only about 30 mins of this could be attributed to traffic. The rest is due to leaving 40 mins after the advertised time (despite the bus being there 10 mins after it, we sat for 30 mins with nobody new getting on) and terrible estimation from the company. The bus makes a lot of stops that mean it has to drive out of the way which is completely understandable for a bus but it needs to be included when estimating the arrival time.
Spending 8 hours on the bus when we were expecting 5 was very frustrating.
The second issue was the stops. In the 8 hours on the bus, the only opportunities to get food were stops at bus stations (which often don't have much to offer).
Excluding all of the above, the seats were at least relatively comfortable.
รถบัส วีไอพี, Billion Stars Express, 19 ส.ค. 2023
MS
Marcel S
Everything worked fine, bus was on time, seats were comfortable and we arrived without problems in KL. The only thing is that they pick up other people in different locations so we started one hour late so we arrived as well one hour late. But besides that everything went smooth
