Good price and great communication with the travel coordinator. The driver got confused and thought we hadn't paid but this was quickly and easily resolved with the travel coordinator via WhatsApp.
Our flight was delayed......twice.......by just over 2 hours total.
I kept in contact with 12go via Whatsapp and they were very understanding. The driver was there waiting for us at the airport to pick us up. The driver was courteous an and very professional. The vehicle was comfortable and the trip went very well. Thank you. I will be using your service again.
- The driver was more than half an hour late
- The car that picked me up was not the same as the one written on the pdf
- The phone number in the pdf was from someone that couldnt communicate in english with me
- We were dropped in a random place where they said we should wait more for the next driver
- Everything was really confusing, we did not know if we were going to the right place, since no one was able to speak english or even try to explain to google translate. The phone numbers didnt work quite well and for half an hour I thought I had fallen into a scheme.
Hopefully we arrived at the right place and the trip as fine, but they should improve the communication and the pick up. 12go also should be available straight away in those cases, I wish I could call you but everything I got was a chat that took a while to give me an answer.
We arrived only 15 mins late, but the whole trip from Hanoi Airport to Ninh Binh was very chaotic with little information from the providers. Basically you take a car from the airport to the company's office in Hanoi (50mins journey because of traffic, the car was also 30mins late because of rain), then waited at the office for 30 more minutes and then got into a van to Ninh Binh. All vehicles were comfortable, but waiting was annoying.
Booked with them 2 times (airport to Ninh Binh; Ninh Binh to Hanoi). Excellent communication. Drivers were on time. Very professional. Highly recommended.
Excellent driver, knew everything about the destination and even helped us with a lot of information about the place.
The service was hassle free and the vehicle was there even before we arrived.
One thing which I did not like was the 12Go’s premium support, I paid extra amount for the same but the response time was pretty high
Quite a couple of switches from taxi to minibus to taxi. Only wrong name of hostel ended up the paper of last driver, but after a phone call hè was able to find out where he needed to drop me off
