The bus is well maintained and clean. The driver drove well during the entire trip. My additional suggestion would be first, it took me a while looking for the correct waiting area. At the ticket booth I was told to go gate 4 and turn right. I was looking for the bus and could not find it until one guy approached me and ask me what I am looking for. Then he pointed where to go even then it took me another 5 minutes to find as the staff are just pointing me instead of assisting me. Second, announcement to be made in English so we know how long the stop over would be as I was hesitant to go away of the bus as I did not know how long the stop over is.
รถบัส รถไฟนอน 44 Express, Viet Nam Travel Bus (Việt Nam Travel Bus), 7 ส.ค. 2023
OC
Olive C
เป็นประสบการณ์โดยรวมที่ดีแต่เพียงเพื่อให้นักเดินทางทุกคนทราบ โดยพื้นฐานแล้วไม่มีใครพูดภาษาอังกฤษได้และพวกเขาพยายามพาเราลงจากรถบัสผิดที่เล็กน้อย แต่โชคดีที่ผู้ชายที่อยู่ข้างๆ เราช่วยเหลือเราและอธิบายให้พวกเขาฟังว่าเรา ไม่ได้อยู่ในสถานที่ที่ถูกต้อง ตรวจสอบให้แน่ใจว่าคุณมีข้อมูลเพื่อใช้ Google แปลในกรณีฉุกเฉิน
คำวิจารณ์นี้ได้รับการแปลโดยอัตโนมัติ
It was a fine overall experience but just to let any travellers know, basically no one spoke English and they tried to get us off the bus in slightly the wrong place but thankfully the man next to us helped us out and explained to them that we weren’t in the right place. Make sure you have data to use google translate in an emergency
Great bus! Sleeper beds were comfortable, despite being slightly small. The staff on the bus was super helpful, and would arrange timely stops on the way for toilets / food. My only criticism is in relation to the duration (the trip took slightly longer than usual), but otherwise, excellent service!
We started our trip in Ho Chi Minh with the plan of working north from there, every single step of the way Ouros Travel were there ready and waiting with any inquiry we had, we booked several trips through these guys and honestly can’t fault them in anyway, great communication, great drivers and vehicles, all extremely polite and friendly, exactly what any traveller would want to deal with! Not to mention very fair prices even on a 10 hour drive from Nah Trang to Da Nang! Have honestly never received better service anywhere in the world, I for one will only use Ouros whenever I’m in Vietnam! Thank you so much!
12Go didn't reserve a ticket, provide my phone number to the bus company (which they needed to look up my ticket), and didn't pay the company on time. Information about terminals and departure time was not made clear by 12Go and covid safety information provided by 12Go was not accurate. Thanh Buoi was good- but 12Go sucks.
DO NOT BOOK WITH THIS BUS SERVICE!
The bus stood us up (didn't pick us up) during our return trip. The customer service told us to wait in the terminal and send selfie of our face, so that their crew can recognise us. We went to the terminal 2 HOURS early (just in case), yet until the indicated departure time nobody picked us up from the indicated seat they told us to wait at.
Tried to chat, call, and land-line call the number stated but nobody picked up or responded. EVEN WHEN THE WHATSAPP STATUS WAS ONLINE. Nobody gave us any information, updates, or anything.
1. We ended up waiting for news for the next 6 hours in the bus terminal (we arrive at 9 PM, scheduled departure was 10:45 PM - but they told us it was changed to 11 PM, we waited until 5 AM THE NEXT DAY under freezing terminal temperature)
2. At 5 AM, since there was no news or updates howsoever (even though we keep seeing them online on WhatsApp), we decided to buy another bus ticket.
3. In total I left 75 missed calls, 45 messages, 1 voice note; why? Because their mistake of scamming the bus trip cost us our USD 1,200 flight ticket back home (since we fail to arrive in the airport, waiting for news from them). Thus we had to spend another US$ 1000 to rebook another flight home from HCMC.
4. They only chatted us at 7 AM saying they are sorry that there was an internal staff communication error and when I asked whether they would take the responsibility of our US$ 1,200 loss, they always just left us on read on the chat - up to now we have not received any goodwill of responsibility from the company nor any strict action from 12Go against the company.
รถบัส วีไอพี 24, Duc Duong Bus, 26 พ.ค. 2024
AP
Aji P
The bus is so narrow, not comfortable especially for person above 165cm. Better book VIP bus for more comfortable
I don't usually write reviews on here but I felt compelled to for this company. Hands down the best transport experience I've had in my life. Was so pleasantly surprised by the service provided with this company. From the moment you arrived at their office in HCMC staff are there to greet you and provide you with a chair and information. The busses run on time like clockwork every 15 minutes. The bus itself is super modern and comfortable you're provided with a blanket and water and wet wipes. The cabin is so clean and comfortable with a TV screen and usb charging ports, reading light with multiple settings. There is a shutter for the indow so no light comes in if you choose. There is also a curtain to the bus itself which velcros shut so you can have full privacy. I felt the driver drove safely and also didn't sound the horn too much or too loudly (which I was worried about as I was in the front cabin) when you arrive at dalat you are dropped at their super modern, clean and well staffed office where they even provide complimentary snacks and tea which was great for us as we had to wait there a few hours before we could check into our hostel. Overall a brilliant experience would highly recommend.
รถบัส ห้องโดยสาร VIP, Luxury Van Limousine (Luxury Van Limousine), 21 พ.ค. 2024
