The staff is supportive and everything is well organized. On short notice we asked for picking us up from the hotel in Hanoi and bringing us to the hotel in Sapa. The bus driver did his job very well and we had 3 stops in total. I would book here again.
The driver came 30 minutes late.
Seat at the door to the back 2 rows is broken, so you have to squeeze hard to get in and out.
Trash was left from previous passengers - did not get a cleaning service.
Driver was very impolite, he drove past my hotel -didn’t bother to turn around, just simply asked us a couple of senior citizens to get off since it’s only 100 meters of uphill walking with our suitcases!
Nothing happened according to the contract and what's been told prior to the trip.
We book the ENTIRE van. When we got in, the driver announced that 2 people were joining us. So 2 of us had to spend the 6.5 hours (not 5) next to the driver with no space to our legs. Not at all the vip experience we booked.
They booked these people the night before to get extra money, however they indeed paid for 4 seats to have room for their luggage.
The organizer said that the driver will make it up by getting us coffee (never happened), when we already actually shared coffee and treats with him from the beginning.
Not refund was ever made to the 2 extra people of for us. And a coffee worth 20cts would have not compensate the 2 VIP seats and a PRIVATE van we booked 1 month earlier.
When booking with them... Ask the right questions as their standards and contracts definitely don't work as they're supposed to. So make sure you ask before, and my advise would be to just book through WhatsApp and pay on the spot to avoid not getting the money back.
Very disappointed.
The organizer just stopped answering when I asked for a partial refund of the 2 seats.
The vehicles are the best in town, super comfy, relaxing, clean and well maintained. My drivers did a great job when it comes to driving style and safety precaution, and the last driver was so helpful in returning to my hotel to pick up my phone that I forgot.
However, it is a pity that I cannot give you 5 stars rating as much as I enjoyed the two trips with you guys, simple because drivers were delayed for more than one hour for the first ride, and 30 minutes for the second, not to mention that they cannot peak English at all, something you really have to improve to be the best of the best.
Overall, very happy with your service, and will book again anytime I would be back in Hanoi, thank you!
Ivan
Despite our pick-up being a bit late (approximately 30 minutes), our trip from Ha Long to Hanoi went smoothly. The seats on the bus were comfortable, the airconditioning worked well and we were given complementary bottles of water. Overall, we had a comfortable, good value journey.
We were able to change he pick up from the default pick up point to our hotel the night before pick up which made it much easier and cheaper for us. Pick up was on time and the seats were very comfortable in the minibus
great driver: didn't honk 1 time the whole trip from sapa to hanoi!! picked us up at hotel exactly on time,
very save driver, made good time & put us right in front of the hotel in hanoi!
The only question I have is why my fellow passengers paid half of what we were charged? Not sure if making booking from Canada makes all the services more expensive.
But overall I will highly recommend that service!
Very comfort and spacious bus. The drivers are sometimes reckles, but maybe thats normal for asia. And they where both times a half hour late, but i think thats aswell asian standard
great driver: didn't honk 1 time the whole trip from sapa to hanoi!! picked us up at hotel exactly on time,
avoided the dog on the highway & all other dangers along the winding roads just outside sapa.
very save driver, made good time & put us right in front of the hotel in hanoi!
The pickup spot was completely unclear. I’d to call 3 times (very poor English speaking person on the phone) also because the “limousine” was > 30 minutes late!
In the taxi 3 people of a Vietnamese family threw up multiple times.
Taxi driver was helpfull and friendly.
Further more it as a very bad experience.
Departure time from hotel was 15:00, luckily we arrived early (14:35) as the driver was already waiting for us. No Hello nothing , bag into the van and go in 1 minute ! Already an car realized the driver spoke very little to no English whatsoever. Driving felt, at times, unsafe but I guess that's the way they drive in Vietnam.
Excellent. Left on time, good and safe driving, stops at good services and great communication from customer services. Only reason it's not 5 stars is that a lot of the comms quote 8pm expected arrival time (if leaving Sapa at 3pm for Hanoi) but then direct email comms with greenlion said 8:30pm. Then we arrived around 8:50pm.