We traveled from Mai Chau to Ha Noi with this company and had a great experience. They contacted us the day before via WhatsApp to confirm the pickup location, which we really appreciated. The driver arrived on time the next day, and the ride was very comfortable and pleasant. Reliable and stress-free!
Last to get on and we were at the back with no working seat belts. Our luggage was at the side of us as the back was full which was a blessing as on route the back doors came open and the driver had to pull over quickly on a busy road.
On arrival into Hanoi we were take to the hotel that we had been at on a previous trip a month ago so then felt the driver was annoyed with us when this was not our fault. Old tired bus, ok for a short journey.
Overall it was good, we were picked up on time and arrived near enough to when we expected. The seat belts were not working on the back seats, and the driving is always a little crazy so we felt a bit uneasy. On arrival we were all shouted at to get off the bus and get in a car which was four of us with luggage to go into town but we arrived in the end. Wed changed our hotel and I had notified them two days before but we were taken to the original one.
It was ok for a shorter journey, not sure it would have been ok if it was a full day route.
Driver was on time. It was too many people in one car, so it was not comfortable. Our suitcase was put on top and got dirty. The safety belt didn't work.
Driver forgot to pick us up then pretended to main office he’d come and we hadn’t been outside waiting (we certainly had)
After over an hour and a half waiting we contacted operator and they put us on another bus an hour later but the delay made us miss a connecting bus (we’d left a 2.5hr buffer between them as well)
Shame as we’ve had two previous very good journeys with this company