The leg of the journey from Hanoi to Hoa Lu was fine. The attitude of the young driver that took us from Hoa Lu to Trang An was terrible, he was a bad driver and was unhelpful. I am 65 years old and I had to load and unload our luggage myself while he stood there in a sullen mood. His behaviour is in contrast to what we have experienced with 12go in the past.
Pickup was late and the driver did not drop me off at my hotel, claiming that cars could not go down the road where the hotel was located. That claim turned out to be false.
Driver was on time. First I was shocked because they packed us with 5 people and the luggage in a car. But they only drove us to the bus. The bus was also a bit full, some luggage had to stay in the isle, but it didn't bother. They even drove me to my accommodation which was some km away from the final destination of the bus. I can recommend.
