Tavelling by night was okay, it was an 18h trip from hanoi to hoi an, we had to change bus at 7AM, but overall it was okay. There was a bathroom in the bus, no toilet paper, although after a few hours I preferred to wait just to arrive to my destination. Bus drivers are a bit rough, not kind at all, so just go not expecting any special treatment. I'm a slender woman of 1.73m, the seats were okay for me, but I can definitely see others struggling with the seat size. I will probably take a flight next time, as the price was almost the same as the usual 30$ of Vietjet, but the bus was an acceptable option during new years' as the other options (train, airplane) were terribly expensive.
it’s always a hit or miss with these busses but this one wasn’t too good. the bus was almost 4 hours late and when i got on the bus driver was talking very loudly for basically the entire time, like almost yelling. the bus itself was good though, but nowhere near the great experiences i’ve had before.
ハノイからホイアン, バス Sleeping Bus + Mini Van, Techbus VN JSC (Techbus Vietnam Joint stock company), 2023/12/20
Picked up by minivan and taken to big bus on time and big bus left promptly. Clean and comfortable bus with toilet on board. Office staff in Hanoi said the bud was direct but at 7am we were woken up in Hue and told we had to get off the bus and wait an hour for the next bus to take us the rest of the way. This was uncomfortable and unexpected. We then got on the same bus and went to Hoi an, bus arrived roughly 30minutes after expected time so overall a reasonable journey
The bus had three rows of seats/beds and two asiles. Each Seats reclined almost all the way and we're a bit narrow for north american standards. The ride was pretty comfortable however the constant honking that is part of traffic in Vietnam kept me from having a really restful night.
ハノイからホイアン, バス スリーパー34, VietNam Travel Bus (Việt Nam Travel Bus), 2023/08/23
Very Poor service, So much delay from actual time. Seats are not comfortable. My baggage is totally wet with rain water even in their storage. I suggest to skip this bus operator to every person.
Drivers don’t cares about customers. No informations provided, no effort to answer questions. They randomly turn on all the lights inside the cabine during the night, we end up believing that they do it on purpose to wake everyone up, at the same time the driver honks non-stop, day and night throughout the journey, which lasts 19 hours, instead of 17,5. Half of seats are broken, does not recline properly.
If you want to go from Hanoi to Hoi An, take de plane, or another bus company, or prepare for a bad ride.
The driver was smoking cigarettes the entire 15 hour drive on the bus. I tried asking them to stop as I’m getting over a sickness and it was very hard to sleep but they did not seem to care. We also were woken up in the morning to be put on a different sleeper bus for the last stretch and the only beds available were dirty. There was trash, crumbs and half drank water bottles left behind. Worst service for the longest bus ever :(
Where do I start? Firstly, the drivers were some of the rudest people we’ve ever met, they absolutely ruined our experience the moment we met them. They were screaming at all of us and seemed unable to display any organisational skills. Also, We booked 2 individual cabins but the bus was overbooked. So one of us had to cram in a half sized cabin under the stairs. We were both too big so the bus drivers turned the mattress sideways so that our legs touched the toilet door, meaning we were constantly awoken by people standing on us. We asked the driver to move to a free cabin but he angrily said no as he was in there (he only used it for approximately an hour). There was also no AC in this hole. Lastly, this was not one bus, it’s actually 2, and we had to wait an hour between them which we were not informed about. Overall, the experience was atrocious, and to top it all off, the bus manager sends you WhatsApp messages to try and get you to go to all of his other businesses, and tells you they will give you a free ticket to coconut baskets if you give them 5 stars, before the journey is even finished !! I’m sorry but we prefer honesty, and the truth is that this service was atrocious. The only redeeming quality is that the bus manager was very responsive on WhatsApp. If they want repeat customers they need to hire nicer people as drivers.
They were truly professional in helping me find the bag I had left behind. Even though the bag had ended up in another vehicle and it was not from their company, they still managed to track it down and return it to us. Thanks again for everything through the whole process. - we won’t forget how helpful and reliable your service has been.
Bamboo Airways, Bamboo Airways, Bamboo Airways, Bamboo Airways, Cambodia Angkor Air, China Airlines, China Eastern Airlines, VietJet Air (Công ty Cổ phần Hàng không VietJet), Vietnam Airlines, Vietnam Airlines, Vietnam Airlines
