Lux Express

Lux was recommended to me and lived up to high expectations. An excellent way to travel. Thank you.

Fantastic trip. Very comfortable and fantastic bus, ride and driver.

Everything on time, safe driver, free water

I love to travel with this company!

Horrible experience, don't use it if you don't want to freeze to death. the bus was on time. almost. The temperature inside the bus was 7-8 degrees celsius in December(!) (I have photos from the cabin stating it is 7 degrees with timestamp and destination), an absolute nightmare for sitting more than 6 hours even in all on winter clothes. The bus has no water in the restroom and no tea. Asking the driver about what on earth is happening does not help other than watching him stating this is how it goes, deal with it. Luxexpress support replied after 6 days and did nothing, just stated this was outside temperature (it snows all the way around there, this is a stupid joke). No refund provided. Vilnius Coach Station - Tallinn Coach Station Monday, 11.12.2023 22:30.

Very comfortable and fasr. Was 10-15min late without any notice.

Excellent, but…. LuxExpress has been my go-to choice for bus travel, and overall, I've had a positive experience with the company. Here are the things I appreciate about LuxExpress: 1. Punctuality: One of the standout qualities of LuxExpress is their commitment to timeliness. The buses consistently arrive on time, if not a few minutes early, which is crucial for frequent travelers like myself. Knowing that I can rely on their punctuality gives me peace of mind when planning my trips. 2. Comfortable amenities: LuxExpress buses offer a range of amenities to enhance the travel experience. The seats are generally comfortable, providing adequate support during long journeys. The presence of screens with a variety of entertainment options, including films, series, music, and games, adds a touch of entertainment to the trip. The availability of a toilet onboard is convenient, and the complimentary WiFi ensures that passengers can stay connected throughout the journey. I especially appreciate the inclusion of a free coffee machine, offering a selection of beverages like tea, coffee, and even hot chocolate. 3. Acceptable driver behaviour: For the most part, the drivers I encountered during my travels with LuxExpress were professional and reasonably polite. They ensured a smooth and safe ride, and while their interactions varied, I found them to be generally courteous and helpful. While my experiences with LuxExpress have been largely positive, there are a few aspects that could be improved: Inconsistent politeness of drivers: While most drivers were courteous, there were instances where I encountered drivers who lacked sufficient politeness. Additionally, assuming everyone speaks Russian without considering individual preferences can be inappropriate and insensitive. It's important for drivers to be respectful and considerate of the diverse backgrounds and sensitivities of their passengers, especially in times of Russian war in Ukraine. Lost belongings protocol: LuxExpress's handling of lost belongings can be frustrating. If you happen to forget your belongings on the bus, it can be challenging to retrieve them even if you remember where you left them. The company responsible for lost belongings, Cargobus, often seems indifferent to the situation, and LuxExpress does not provide clear and helpful information in such cases. Instead, they ask you to wait without offering much assistance. After a month, if the belongings are found, they are handed over to the police, making it difficult for passengers to recover their lost items. Additionally, the fee of €5 per item charged by Cargobus for returning found belongings seems excessive and unnecessary. Support line issues: The support line provided by LuxExpress can be frustratingly unresponsive. Whenever I've attempted to contact them, I've encountered long wait times and busy lines. Even when requesting a callback, the response time has been delayed, often taking hours before I receive a call. Improving their support system to handle customer queries more efficiently would greatly enhance the overall experience.

Very nice driver, clean & comfortable bus, left and arrived on time, great value.

The driver was suddenly break for twice. So my c-type cable was broken. Also my knee was hited the seats.

We have 2 sits per person wich made the trip more confortable. The table acreen was a good point. Only taylor swift music.

Trip to Riga. Free coffee.

Ok.

Good ride, easy to book. Comfort, ease.

I liked the bus in general, package for waste is genius. I didn’t like that there was no internet when I connected to WiFi, also that would be great to add screen sharing option from phone to the tablet. Also in tablet there was only option for round headphone jack.

There was a little leg space between the seats. The ride was for almost 8 hours without a stop! so there were no time for stretching my legs even if it was for 5 mins. Physically one of the hardest journeys of my life.

Everything was all right. Clean and save driving.

comfortable bus, coffee and drinking water for free, responsible drivers.

Very spacious Additional benefits such as hot drinks machine, tv screen and charging points.

I like it was big bus, because it is more comfortable. Very kind driver. I think for 4,5 hours long trip it is a little bit expensive.

A pleasant journey from Tallinn to Riga. Possibility to watch movies, play online games, wifi, the ticketprices..

Touch the stars with Lux express and define your sigh. The mermaids & unicorns dancing around with 20L beers looking more like stars & moon dust frolicking in a sandstorm on the surface of Mars. The gnomes & fireflies irrigating the waterfall , in Venezuela while skydiving with the tooth fairy, as Avatar will redeem its favour with the king of butterflies who have no idea why they there.

Good service. Efficient & reliable.

The driver waited for smokers on stops. Therefore the bus smelled and arrived with 1 hour delay.

driver was great. coffee station, WC was clean and nice.

Pleasant ride.

Excellent trip. Great amenities on bus and entertainment screen.

Excellent trip. Service was great, good entertainment choices.

Very punctual!

Very modern bus, On time arrival Free coffee in the bus.

Bus had no leg space and it was very difficult to sit for a ride of 4 hours.

The fact that each pair of seats could use only one screen at the same time, while the other screen was not active. Also, it would be nice if you let us know in advance to bring our own earphones. I wasn't aware of this and didn't bring mine..

Modern bus. Bagage with a few control.

The best. This was by far the best bus ride I ever took. Very punctual, everyone got a free bottle of water and unlimited free hot drinks, and there were plenty of films offered to keep my daughter occupied during the long ride. Toilet available on board. I had expected they would stop somewhere for lunch, but they only had one 10-minute stop, so make sure you bring your own food (we did anyway, and not stopping makes them faster, so it wasn't bad, just a word of warning).