MO
Marcel OThe bus was 4 hours late. It was planned to arrive at 9:15 and at 9:00 I got a message they were running late, but not when they expected to arrive. After that no more messages despite me asking via the app. Other busses from Cityline arrived with an hour delay max. We were only with 5 people and their 12:30 arrived on time, so we’ve the feeling they wanted us to join the 12:30 bus instead of having another bus drive for just 5 people.
Boon Lay to Berjaya Times Square, Bus VIP, Qistna Express, Feb 1, 2026
ZD
Zuzanna DThat was absolutely terrible experience. Altough the bus was nice and comfortable, the driver was completely rude. On top of that whole way he spoke on the phone very loud, so nobody really could even have a nap. Nevermind it was supposed to be 5 hours and took 9.5 hours
Boon Lay to Berjaya Times Square, Bus SVIP, Golden Coach Delima, Feb 1, 2026
OM
Orla MThe bus never showed up
Boon Lay to Berjaya Times Square, Bus VIP, Qistna Express, Feb 1, 2026
A
Ali the bus was very comfortable, enough space for your legs, the chairs , AC
Boon Lay to Berjaya Times Square, Bus Express 27, StarMart, Jan 28, 2026
A
Alan The bus left an hour later than advertised.
Boon Lay to Berjaya Times Square, Bus VIP, Qistna Express, Jan 17, 2026
MP
Michael PAt the boarder the driver left 5 passengers behind in Singapore causing us to wait in Malaysia, bus was old, dirty, and tired with the most uncomfortable seats……..arrived hours late
Boon Lay to Berjaya Times Square, Bus VIP, Qistna Express, Jan 15, 2026
S
Scott Quite a nice bus, recliner type chairs that had a massager built into them. The only problem was the head rest was a bit low for my height (5'-11"/180cm) so it was more of a bulge against my shoulders. My shorter wife found the seat to be excellent. Bus was right on time.
Boon Lay to Berjaya Times Square, Bus Express 27, StarMart, Jan 12, 2026
RC
Ricardo CWe arrived approximately 4 hrs later. Driver was perfect. Traffic etc all the way.
Boon Lay to Berjaya Times Square, Bus VIP, Qistna Express, Dec 30, 2025
S
Suad Bus was approximately 1.5h late and we were not updated of the delay. Furthermore, we were dropped off at a different destination rather than the one specified in our ticket and had to arrange additional transport to the hotel. Driving was good.
Boon Lay to Berjaya Times Square, Bus VIP, Qistna Express, Dec 24, 2025
AH
An HIt was heavily delayed. They informed me of a delay from 6 a.m. to 8 a.m. only the night before the departure day. The bus was very old, the seats were uncomfortable, and the seatbelts were broken. It took me 7 hours to get to Malaysia. I do not recommend this bus.
Boon Lay to Berjaya Times Square, Bus VIP, Billion Stars Express, Dec 20, 2025