Communication not very good, the people there could not tell us at would time the bus will be there so we waited a long time. When the bus finally arrived it was already 40min after our original pick up time and 1h after the time they told us to be at the pick up spot. The bus driver tried to race back to hanoi and we did not feel very safe. He honked all the way back so sleeping was also not possible. The interior of the bus is good and the seats are comfortable, but the rest did not satisfy us.
Pickup from homestay was delayed an hour and home stay owner have to drop us at taxua office himself. Then upon arrival at ta xua, we were rushed into a small limousine van carrying our bags and wasn’t told that we have to travel to bac yen and take another bus. Announcement on bus was in Vietnamese language and didn’t understand until people started alighting also stopping for how long not known. Upon arrival in Hanoi, there were 2 stops and again didn’t know which stops were these when we didn’t understand the language l.
We were picked up by the hotel, but only because the reception had arranged this afterwards. On a luxury VIP bus trip, I also expect to be taken to the hotel and not dumped in a back lot like a package without a word. Especially since we paid more than double per person. The price for the trip was displayed on the bus, which the other guests paid: 250,000 VND per person – a joke... the worst bus trip ever in Vietnam!!!
I do not recommend this company. They are changing the departure times and types of transport based on its needs and occupancy. So you cannot count with the booked time.
เซินลา ไป ฮานอย, รถตู้ วีไอพี 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 23 มี.ค. 2025