AV
Anneke VGreat! Train was on time, cabin was really clean and the aftercare was amazing. We forgot our bag in the taxi afterwards and the contact person did everything to get it back.
ฮานอย ถึง หล่าวกาย, รถไฟ #SP7 เคบิน 2x, NewLivitrans Express, 11 ก.ย. 2025
EP
Evelyn PThe information and support was excellent.
ฮานอย ถึง หล่าวกาย, รถไฟ #SP7 ชั้น 1 รถนอนปรับอากาศ, Family Express, 11 ก.ย. 2025
JK
Jennifer KThe cabin was great however the sound over and above expected train noise, sounded like someone banging continually under our beds. We could not hear each other talking and have recorded evidence
ฮานอย ถึง หล่าวกาย, รถไฟ #SP7 เคบิน 2x, NewLivitrans Express, 10 ก.ย. 2025
J
John We booked three berths in a cabin. We were not informed that a stranger would have the fourth berth had we known we would have paid for it.
ฮานอย ถึง หล่าวกาย, รถไฟ #SP3 Deluxe Sleeper 4x, Chapa Express, 7 ก.ย. 2025
E
Emmanuelle The noise and overall stability in the train makes it difficult to sleep and also the cabins are very small. The train had a 40 minutes delay as well. The gate was not the one on the ticket and the staff there were telling us to go up then down, then up again. This was a mess. We book a taxi at the station and were almost scammed. We paid 800 000 vnd to go to Ta Van in a private car and a van full of people came and it was a hassle to tell them to refund us our money.
ฮานอย ถึง หล่าวกาย, รถไฟ #SP3 Deluxe Cabin 4x, Fanxipan Express, 4 ก.ย. 2025
TH
Tjip HGreat experience! Clean train wagons. Reliable service.
ฮานอย ถึง หล่าวกาย, รถไฟ #SP3 Deluxe Sleeper 4x, Chapa Express, 4 ก.ย. 2025
JP
Jolien PFirst of all, the original station where we should have embarked was not possible anymore, instead we should go to another station 5km’s further due to the Independence Day. However, we only came to know this on our own initiative, we were not contacted by someone of the organization which we found disrespectful, and it gave us a lot of stress. In addition, on the ticket it clearly indicated that wifi was available, even though there wasn’t. As we did not have our e-sim yet this lead us to use our European sim to contact our hostel to pick us up, which costed us a lot of money.
ฮานอย ถึง หล่าวกาย, รถไฟ เคบินสำหรับ 4, Damitrans, 3 ก.ย. 2025
SC
Sergio CThe train journey went smoothly overall. We'd like to extend a special thanks to Dean, who assisted us with the issues caused by the Independence Day parade rehearsal. Due to street closures, we missed our original train, but Dean kindly helped us switch to the next one and even supported us until we boarded.
On the downside, one of the train staff sold us a private taxi ride to Sapa, which turned out to be a shared van with multiple passengers from the same train. This was misleading and disappointing.
ฮานอย ถึง หล่าวกาย, รถไฟ #SP3 Suite Queen Cabin, Chapa Express, 28 ส.ค. 2025
SR
Stéphanie RGood experience with Chapa, but bad booking experience via 12go
ฮานอย ถึง หล่าวกาย, รถไฟ #SP3 Deluxe Sleeper 4x, Chapa Express, 28 ส.ค. 2025
PM
Patrick MManaged to get an upgrade. Very nice of the conductor.
ฮานอย ถึง หล่าวกาย, รถไฟ #SP3 Premium Cabin 2x, Chapa Express, 28 ส.ค. 2025