Organisation war gut, Betten waren relativ bequem und Zug war pünktlich. Allerdings war es nachts viel zu kalt und die Fahrt holprig. Ich würde es wieder buchen!
Train was on time and very clean. Staff at the station really friendly and helpful. Cabin was comfortable.
Vietnamese rail staff on the train try to sell you extras, so be careful.
Overall great experience.
Overall this was a fine experience. We were booked on Chapa but notified the day before that we would be on a different train line as they had overbooked. There were not a lot of other trains available at that time so we agreed. We were placed in a Vietnam rail car attached to the chapa train. Chapa had tried really hard to make it look nice and in their style but if it looks like a duck, acts like and duck and quacks like duck it’s a duck. I look forward to trying the Chapa train on the return trip because their train looks really cool. The staff at check in and in the VIP lounge were FANTASTIC!!!!
Ok. Not so super. Cleanliness is good. The noise of announcement and songs makes irritation. So they give ear plug: don’t forget to put, even though heard it louder.
After booking got contacted by train company saying they couldn’t provide me my seats but that I could pay an upgrade. Try to negotiate but not enough. Asked to get refund and not surprised they couldn’t provide finally give me my seats. Not sure if it was spam or the real company but in both ways they tried to scam me. Got no help from 12Go. The train ride was fine. Comfortable beds but very noisy has you could expect. Barely got sleep on the night ride. Would do it again but during daytime.
The train ride was great but I went to the bathroom at the very beginning and they were disgusting, urine all over the seat and floor... needless to say I refrained from going again the whole time