Our bus from Chiang Rai to Sukhothai was initially canceled due to “operational conditions,” without any clear explanation. So we ended up taking this bus to Phitsanulok instead. The bus arrived an hour and a half late, and it was very hot inside, so overall not a great experience. However, special mention to the lady who took care of us on the bus — she handed out snacks, was very kind, and answered all of our questions.
The bus was pretty comfortable and they gave us water, crisps and a soft drink later on in the journey after we stopped for a break. There were USB ports next to the seats
The first bus, 7:30, was cancelled. This bus involved a transfer 2/3 of the way. There were many stops along the way. The route took 9 hours of travel. Too long, especially when it was said to be 6-8h.
Old bus, security belt broken (the problem was known by the assistant but… and there are 2 big stickers mentioning to wear the belt !) ,
Lunch time longer than previous so we arrived later. Assistant not very helpful. We did not feel secure in this bus.
I don't why you add 2,50€ insurance for each ride without asking if people need It.
All tourists travel with full International insurance already.
I had 2 rides in 2 days and you charged me extra money for the same insurance valid on the same days.
T
Bus ok, we had a problem in the selection of the seats. I had chosen row 1 + 2 but it turned out that row 1 does not exist and row 2 had no room for backpack. We managed to be moved elsewhere. Service very good, kind staff. Snack and water included, temperature ok (not too cold as sometimes happens)
Bus departed as scheduled but dut didn't expect it to return to the bus terminal after about 5- 10mins drive to pick up more passengers & waited for a while. Stopped for a short lunch break in a nice local coffee shop. Food was inexpensive & the bus ticket included a THB 20 coupon to offset your lunch.
What I dislike about 12go is the impossibility of getting in contact with customer support if there is a question to be answered.
It's all fine if everything runs smoothly online but online companies that have non existent or near impossible customer contact are a traveller's nightmare
Everything fine except the fact that it left the station 20 minutes before the official departure time. We got there in the nick of time, but 20 minutes before departure.
The bus was very old and worn out. The seat numbering system is confusing because the numbers are written on the back of the seats, and it’s hard to tell whether the number belongs to the seat in front or the one behind. Overall, it wasn’t a very comfortable experience.
The journey was punctual and included snacks, a bottle of water, and lunch. The only downside was the lack of legroom at my particular seat. I would advise against booking a seat in the front section.
All perfect apart from the fact that they stopped like 100metres from the station in the middle of the road and don’t understand why!
รถทัวร์ วีไอพี, Sukhothai Thani, 1 ธ.ค. 2025
R A
Rodrigo A
Every thing was OK. Except : Seat Belt 2B broken it did not work. The staff was notify and do nothing. The seats 2a and 2b with the leather worn out and cut. Another surprise was that the driver assistant picked up some garbage from the bus, the driver opened the door in order for her to throw the trash out the door into the bushes. Also the Driver used the bus horn constantly, no very used in Thailand ( I am ok?). I hope you send this info to the operator.
The bus was on time and the ride was smooth. The ticket includes a bottle of water and 2 small (sweet) snacks. There is a toilet on board (but I didn't use it.) There was a stop for lunch around 11:30 which cost 30 THB and was very good. The seats recline and have a foot rest, which was comfortable enough for short naps. We arrived at Sukhothai bus stop around 15:00.
รถทัวร์ วีไอพี, Sukhothai Thani, 17 พ.ย. 2025
I G
Isabel G
2 departs was late and 2 arrivals was late too ! The bus stoped so many times to deliver stuff.
รถทัวร์ วีไอพี, Sukhothai Thani, 16 พ.ย. 2025
B P
Branislav P
seats are comfortable and
spacious - lot of leg room. complimentary snacks and bottle of water. Well air-conditioned.
รถทัวร์ วีไอพี, Sukhothai Thani, 14 พ.ย. 2025
S K
Stefanie K
Friendly staff, bus was in good condition, driving style was okay.
The trip is ok, you need to get your paper tiket on the station on the departure date. At the station the tiket is cheaper, of course 324 bat to chiang mai, juste on the app was more easy for me. You get a water and a snack, and food voucher for 20bat.
1. The time of departure has been charged without noticing from 08.30 on 08.10 and I was nearly missed the bus
2. In pdf that I got didn't content information about check-in and number of desk, the bus terminal Mochit is realy huge and find necessary desk isn't easy task
Slow bus. Not direct. Nice scenery though. Wasn't aware of the limited leg room in the front seat behind driver. A bit too cramped for 6 hr trip. The two rest stops were appreciated, as was the 20tbh food voucher.
No instructions were given to me about how to acquire a food voucher and given the language barrier it was very difficult to figure out what was needed and how to get it, I ended up not even getting my own one and the bus driver went and got it for me.
The trip was comfortable but we arrived late due to a bus problem half an hour away from the destination. Also, maybe because the festival, bus failed to reach the historic park.
Basics are achieved. But there Was no communication, that the Bus wollte stop in Old Sukhothai as we booked because of the light festival. Even when we asked via Mail there was no answear to our question.