I don’t like the payment system at all. It is not straight forward like other app(like klook, agoda,etc). First, final payment shown in thai baht (currency shown in VND),then it redirected to another page and has to pay with europe. I feel like i paid more due to multiple exchange. It is very deceiving with the travel insurance which is already chosen, it is supposed to be opt in rather than opt out. Overall, i paid 2times more than actual cost. I won’t use 12 Go again. I like the fast response from the customer service support though.
I arrived early and the team got me onto an earlier scheduled bus. Then dropped me at my hotel door in Vung Tau. Couldn’t fault their commitment to service. Thanks team 👍
We started just 10 minutes after schedule. A car brought us to the pick-up-point of the van. The van was comfortable. We stopped for a short break after two hours. We even arrived 20 minutes early at our destination.
I book 6am bus. Vung Tau direct to Airport AS advertised. Then am told that only to district 1 in Ho Chi Min city, but 5.30 bus go direct. I book 5.30 bus but it go to district 1 and stop and I have to take taxi to airport.
Also i book VIP seat but driver make us sit in back 3 seats. I Think he save good seat for people he know.
Professional, helpful, organized. Regardless of language barrier, they made sure we made it to and from our destination on time. All we did was have to show them our reservation and they paid mind to which stops we needed to get off, including meeting our connecting transportation.
Very professional employees, whatsapp updates. Office before the trip has free little snacks that were much appreciated. Free water on the limousine bus. Seats were very comfy. Safe and efficient driver. Dropped me off at hotel unexpectedly as I thought I would need to get a grab at the end. Very satisfied and would highly recommend!!
They were very responsive and helpful, they provided airport transfer and the bus was very comfortable and nice driver. Stopped for food and washroom break. I highly recommend this company.
Excellent! Very helpful and communicative staff, the ride was easy to book and easy to understand. Very comfortable ride, great music and it was very smooth! Will gladly book again, thank you!
The driver took a very long break after an hour, and then he drove very fast; it was reckless. An Italian gentleman even shouted "slow down, slow down!" to him, and he added, speaking of the driver in English, "he's crazy." Then we arrived in Vung Tau. The driver dropped off a woman who had been sitting next to him, then stopped at another place to drop off three more people. Then he stopped and told us to get off... but I had been following the route on Google Maps from the beginning, and we were very, very far from our hotel... I gave him my phone so he could see where our hotel was. I thought he understood. He dropped off the Italian gentleman... and then it was just us left on the bus. I was still following the route on Google Maps, and then I saw that he was heading in the opposite direction from our hotel... I went back to him and showed him my phone... we must have been 4 or 5 minutes away by car from our hotel... he refused to take us there and dropped us off at the agency... We wasted so much time at the agency because the receptionist said that the driver had stopped at our hotel but that we hadn't wanted to get out... ridiculous! If he dropped us off near our hotel, why wouldn't we get out? Then she told me it was because I gave her colleague in Ho Chi Minh City the wrong address... That's false, because in Ho Chi Minh City, I gave her my phone number with the Booking.com reservation... and I only had one hotel booked in Vung Tau... no mistake possible: I must have given the correct address... After half an hour, another driver picked us up and dropped us off near our hotel... this driver was older and drove very well; he was friendly and polite. It's because of him that I gave two stars in the rating; otherwise, for the first trip and for the agency in Vung Tau, I would have given a very bad rating.
I had a very good experience with this company. The trip was fast, and they also allowed me to get an earlier limousine since i was early to the pickup spot. Very easy communication
Great service, always responsive people, clean limousines with water and wet napkins, always ok time. Pick up at your location always very convenient. Love it! ❤️ Thank you, guys!
Would have been a 5-star review as the driver was great and limo was very comfy. However, it arrived 45 minutes after we were told to be at the meeting point.