Shinkansen JR Central

매우 편리합니다. 사용 가능한 코드를 스캔하고 이동하세요.

도쿄에서 교토까지 신칸센 기차를 예약하는 건 정말 쉬웠어요. 그냥 개찰구와 플랫폼에 가서 코드를 받고 맞는 칸 번호를 찾아서 자리에 앉았죠. 기차는 정시에, 정확히 분 단위로 출발했어요. 이게 바로 일본이죠. 독일에서는 상상도 할 수 없는 일이에요.

신칸센 타는 것은 좋았습니다. 가장 큰 문제는 도쿄역에서 신칸센으로 환승하는 것이었습니다. 매우 복잡하고 오랜 시간이 걸렸습니다. 우리도 주변에 많이 물어봐야 했어요. 여행자에게 도움이 되는 일종의 지도/가이드가 티켓과 함께 제공된다면 좋을 것 같습니다.

출발 2시간 전에 티켓팅!? 하지만 너무 늦지 않았어

지정석이 없는 열차는 너무 붐비고 불편했어요. 빈 좌석이 있는 객차가 너무 많았는데도 말이죠. 자리를 찾기도 힘들고 불편했고 냄새도 났어요.

티켓을 확인한다는 사실에 놀랐습니다... 구매와 기차 탑승 사이에 지연이 더 짧았다면 매우 스트레스를 받았을 겁니다. 그런 다음 올바른 게이트에 도달하는 데 필요한 정보가 매우 제한적입니다. 왜냐하면 we 코드 스캔(좋은 해결책이지만 지갑에 추가하는 것과 같은 앱이 더 좋습니다)을 하면 이 거대한 역에서 올바른 장소를 찾는 것이 도전이었습니다. 진짜 티켓을 구하는 것은 게이트도 깨끗해야 합니다... 그래서 티켓을 판매하는 것만으로는 충분하지 않습니다.

다른 관광객들이 놓치고 있는 일본의 한 면을 볼 수 있는 동안 부드럽고 빠르고 조용했습니다.

이메일 주소를 잘못 적었는데 지원 프로그램에서 바로 도와줍니다. 타는 것은 더 짧았고 사이트는 훌륭하고 탐색하기 쉽습니다. pdf 티켓/qr 코드 사용 방법에 대한 가이드도 메일로 보내주셔서 감사합니다.

교토에서 도쿄까지 신칸센 열차를 예약했습니다. 편안하고 빠른 서비스. 열차에 탑승하려면 게이트에서 QR 코드를 스캔하기만 하면 됩니다.

우수한 열차 서비스 편의성 및 시간 절약

도쿄에서 교토로 이동했습니다. 기차는 정시에 도착했고 매우 빠르고 편리한 서비스입니다.

A wonderful trip and a truly beautiful train. The service provided by 12 Go Asia is also excellent, and they are very easy to reach by email.

Quick and easy excellent booking system!

Confortable and on-time

Good and trustfull

Except finding boarding station , that was great

Very simple and easy to use - would definitely recommend and use again.

Very difficult to have contact with them.

Crowded I had no seat had to be standing all the way

There were electrical issues with the train and it was delayed for about an hour. The QR code didn’t work through the QR code ticket line and it was very confusing to navigate. In the end we made it to where we were going but it was not on time and stressful.

Punctual and convenient!

On time, quick and comfortable.

everything went well and neatly, but you really need to reserve space for your suitcase if you have a larger suitcase than hand luggage. for the return journey I bought that ticket at the ticket sales at the station.

fast and comfortable!

Easy to use, just scanned the QR on the gate to get the paper ticket. Better to disable Apple Pay before using as the gate will try to charge the local IC card and go to your card when can’t find it.

Fast and convenient. The best way to travel in Japan.

Nice service. Unreserved seats are convenient because you can go to the train station when everything is done in Kyoto. No need to rush,

On time and brought me faster to my destination

Easy to book and use the scan code.

Easy purchas

Your QR code does not work at the Shinkansen machine. Please tell your IT guys to get that fixed. Your customer service is useless!

Better to buy ticket in site, cheaper and faster, more schedules available.

Fast and good!!!

Trying to find the correct part of the station and use my tickets was very stressful

I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.

Amazing - fast and on time !!

The QR ticket had trouble scanning

Overall, it is very easy to purchase and very easy to use. The vehicle is very comfortable, on time. All good!

Very good. Thanks for your prompt response.

Very straightforward and easy to use

It was very diff

I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website

The response from 12GO was helpful. However we waisted important travel time trying to get our tickets with the QR codes at the Shinkansen gates. In one instance we had to pay cash for one ticket and in the next instance couldn’t get two of our tickets and had to enlist rail employee help. Kind of unfortunate…..

Excellent and good train, fast and comfortable.