AD
Awen DCancel at last minute, change the time much later, very bad communication, didnt issue new ticket, needed to complain at train station for them to come and refund. And still loose a lot of time.
Vientiane — Luang Prabang, Vlak Sjedalo druge klase, Laos Railway by Family Service, 13. ruj 2026.
PD
Peter DOnly downside was confusion about the Tickets Vientiane to Luang Prabang
Vientiane — Luang Prabang, Vlak Sjedalo druge klase, Laos Railway by Family Service, 8. ruj 2026.
FG
Francisco GEasy and helpful staff
Vientiane — Luang Prabang, Vlak #C86 Sjedalo prve klase, China Railway (中国铁路), 31. kol 2026.
RS
Rosario SVery good
Vientiane — Luang Prabang, Vlak #C86 Sjedalo druge klase, China Railway (中国铁路), 20. kol 2026.
MD
Matteo DThe bus is set up with very small, narrow double mattresses, so it’s not very easy for two people to sleep there. The bus is quite dirty. If you have low expectations, it’s perfect and gets the job done.
Vientiane — Luang Prabang, Vlak Sjedalo druge klase, Laos Railway by Family Service, 6. kol 2026.
EW
Eefje WEasy that the tickets were sent by email.
Perfect arranged
Vientiane — Luang Prabang, Vlak Sjedalo druge klase, Laos Railway by Family Service, 18. srp 2026.
PD
Pedro DExcelente service. Left and arrived on time and the train was very comfortable.
Vientiane — Luang Prabang, Vlak #C82 Sjedalo druge klase, China Railway (中国铁路), 4. lip 2026.
MB
Mats BIt was supposed to be first class, but you had to wait in line with everyone else, except business class passengers. The back of the seat was hard. The train was quiet and did not induce discomfort for me. There were sick bags in the pocket. I rarely if ever get seasick. The train seems to be built for higher speeds than it travelled at. Mobile phone availability was very spotty once the train entered the mountains. Many long tunnels after about 1/3 of the distance. Although at the stations this line is called the Lao-China Railway, on the train they consistently say China-Lao Railway.
Vientiane — Luang Prabang, Vlak #C92 Sjedalo prve klase, China Railway (中国铁路), 30. svi 2026.
SK
Suu KI arrived 5 minutes late for the train. I lost my ticket. I couldn't get a refund. I had to buy a new ticket and continue my journey.
Vientiane — Luang Prabang, Vlak Sjedalo druge klase, Laos Railway by Family Service, 23. svi 2026.
CC
Cynthia CI paid to be picked up and taken to the train station. However, as it turned out, the wording on my instructions was not at all clear.
Because I did not have telephone service, I had to deal with the instructions sent to me. They did not seem to have a specific time for pickup so I followed what was said in my instructions.
Which was, If there is no time given in the instructions, then the pickup time is the time mentioned.
None of it made sense to me but I got ready for pickup early and waited. No one came. As it turned out, the time mentioned was the train departure. I was never given a time for pickup.
This procedure needs to be fixed.
In the end, once I found someone who would help me that had a phone, we contacted Family Services and once the operator understood what happened, he rebooked my ticket and sent a taxi for me, which I paid for.
I appreciated this but the wording and information exchange needs to be fixed.
Vientiane — Luang Prabang, Vlak Sjedalo druge klase, Laos Railway by Family Service, 1. svi 2026.