AB
Alioune BWith 12Go no booking found HHR said this web site 12Go is a scam don’t pay there
Mecca to Medina, Train Economy Class, Haramain High Speed Trains, Jul 31, 2026
PJ
Peak JWe are not able to travel by the train
Mecca to Medina, Train Economy Class, Haramain High Speed Trains, Jul 31, 2026
AM
Abdulgadir MI got charged double the price for the ticket going from Makkah to medina with no option for a refund. Total scam. This train itself and service was exceptionally good however the site 12go.Asia is a complete joke. Don’t recommend this site.
Mecca to Medina, Train Economy Class, Haramain High Speed Railway, Jul 30, 2026
RA
Rizwan Ayou booked me
onto a train that doesnt go on that date and time. you didnt send me the tickets and said get it from the station. the station folk are the ones that said that booking doesnt exist. them no one got back to me after multiple phone calls and emails. only got a refund issued after i asked for it. otherwise was completely ignored
Mecca to Medina, Train Business, Haramain High Speed Railway, Jul 30, 2026
MA
Muhammad ADear Sir/Madam,
I am writing to formally request an immediate refund for my bus booking from Makkah to Madinah, which was originally scheduled for 27th July at 3:30 PM.
The entire experience was extremely unprofessional and caused me significant inconvenience.
* Around 18–20 hours before departure, I was informed that my bus had been rescheduled from 3:30 PM to 12:30 PM. I accepted the change.
* After that, the boarding point was changed multiple times, first from Aziziya 179 to Masjid Al Shoudha, and then back to Aziziya 179.
* I was told that the captain would contact me, but even by 11:30 AM, I had received no call.
* Eventually, I received a message from an unknown Saudi number claiming to be the captain. I spoke to him, and he sent me a location near a hotel on the bus station road, stating that he was waiting for me there.
* I confirmed the location with him twice and informed him that I was leaving my hotel by private taxi to reach that exact location. He replied, “Okay, please come, I’m waiting.”
I paid for a private taxi and travelled to the location provided by your captain. However, upon arrival, the place was completely deserted, with no bus or staff present.
When I called the captain, he told me to wait while he confirmed the bus. After waiting approximately five minutes, I called again, and he simply said that he had no bus and told me to speak to the company.
At that point, I was left stranded in an unfamiliar and isolated location. I had no choice but to leave immediately for my own safety. I then travelled to the area near the Makkah Clock Tower, where I personally purchased a seat on a public van to Madinah at my own expense.
During my journey, I contacted your representative and explained the situation. Surprisingly, he incorrectly claimed that I was travelling to Madinah using your company’s transport, which is completely false. I had already arranged and paid for my own alternative transportation because your company failed to provide the booked service.
Since then, I have repeatedly requested a refund, but my requests have been ignored.
I have complete evidence to support my claim, including:
* My booking ticket.
* All WhatsApp/text conversations with your representative.
* Messages and call records with the captain.
* The location shared by the captain.
* Any other relevant proof required.
As your company failed to provide the transportation service that I paid for, I request a full and immediate refund. If this matter is not resolved promptly, I will be forced to escalate the complaint through the appropriate consumer protection authorities and payment provider, while providing all available evidence.
I expect your prompt response and confirmation of my refund.
Mecca to Medina, Bus Luxury, Hafil Bus, Jul 29, 2026
AH
Almas HI did not get my ticket and last movement I have to pay dobble to get in train and still no one reply for refund my money
Mecca to Medina, Train Economy Class, Haramain High Speed Trains, Jul 29, 2026
ME
Mohammed EVery late confirmation
Forced to accept a time that I don’t want since tickets ran out ALTHOUGH I booked and paid over one month ago.
Unprofessional communication, random numbers calling you on whatsapp asking for official documents.
Would not use or recommend this service again.
Mecca to Medina, Train Economy Class, Haramain High Speed Trains, Jul 25, 2026
AM
Amir MThis was the worst experience of my life. I was traveling with my elderly mother, and we were treated very poorly and caused unnecessary stress and inconvenience. We arrived at the exact location you provided more than two hours in advance, yet no vehicle came to pick us up. This level of service is completely unacceptable. I expect a clear explanation for this serious failure and appropriate action to ensure this never happens to anyone else.
Mecca to Medina, Bus Luxury, Hafil Bus, Jul 12, 2026
SS
Suleiman SI booked my 1 ticke
Mecca to Medina, Bus Luxury, Hafil Bus, Jun 30, 2026
AK
Adnan KVery very easy an fast
Mecca to Medina, Train Economy Class, Haramain High Speed Railway (Haramain High Speed Railway), Feb 5, 2026