Sawadee Tour

All good, only please need to discipline, teach driver's helpers, those who are controlling, always count passengers,they're impolite, AC is too cold, when you ask to reduce AC a bit, they never do;) All night you feel cold;) But food on they way stop is good, Thailand is good;) Just service need to be improved a bit more;) Thank you.

Thank you so much for taking us to Pattaya safely.

I was given the wrong ticket for seating and attendants were not helpful or caring.

Good

Long trip. One stop at rest terminal w/ a meal served inside. Blanket, water, and small cake provided at beginning of trip. No usb chargers, seats weren’t that comfy. Cheap way to get to pattaya but honestly I was so exhausted from the trip it kinda ruins the day you arrive. It’s not the worse but it’s not the best, if you can fall asleep for a good portion of the trip it wouldn’t be bad otherwise it’s rough. All staff were nice tho but could def use a morning stop and drop off location was in between bus terminal and downtown pattaya, very inconvenient location.

The journey was fine, staff were nice but I had concerns when I couldn't open door or communicate with the driver as the intercom was not working, the air conditioning was permanently on freezing and needed to get more clothes out of the back of the bus from my suitcase, I had asked the driver that it was really cold but he didn't care.

The bus needs updating! For 17 hours only 1 stop for smoke break whilst the drivers are smoking..no wifi.. no plug sockets to charge phone, offer of food stop dreadful.. bus stops and does pickups despatchester on way.. I chose a seat at the back and the the driver took turnso sleep on floor right at back.. only plus point is seating.

The bus did indeed depart from Phuket in time and also did arrive at the destination in time other than that while the journey was relatively pleasant but could have been better. The staff never tell you where the bus is going to halt for refreshment and when it did it was close to midnight. The seats also could have been more comfortable. The compartment/deck smelled of loo whenever somebody entered or exited the loo but thankfully they have room freshners up. Overall for the amount paid for the journey was as best as it could get. One cross observation about the staff: one of the farang lady onboard deboarded the bus with the complimentary blanket on, which while wrong on her part but the staff instead of asking for it politely just tried to pull and grab it off her and we're also seen laughing and joking about it . (A personal observation) it in no way speaks about the journey in particular but the staff can be sensitised

Air con was too high...no free wifi or charging port in the bus

Very comfortable journey. On time departure and on time arrival.

Trip quite long. Gets a bit cold at night due to air condition and a bit of back pain the next day. Overall a good and economic way to get from pattaya to phuket

Good Service

Good trip . Everything on time

The service was very good and the vip seats comfortable. However the bus was also picking up fish in cartons along the way and the fish water leaked all over our luggage and everyone else's luggage and this made everuones luggage smell very strongly of fish. The meant our bedding was covered in bad smell.

Good efficient service, bus was reasonably comfortable. Extremely cold at times with the air Conditioning, bring warm clothes on the bus, some snacks and extra water

The seat no 3 didn’t lied down. When we arrived to Phuket terminal 2. The staff of the bus were not helpful to get down the baggies.

We were in 1st floor of the bus and the smell of the toilet was very bad. Very dizzy to smell it. We were so disturbed.

The seats were not comfortable and incliner was not working. The AC was not working properly and most of the time very pungent smell was coming from the air duct when cooling was not there.

It wasn't comfortable not clean aunts everywhere and washroom not clean enough.

Safe and reliable

The bus itself was comfortable enough, the aircon above my seat developed a leak and was dripping water in the latter stages of the journey, the reading lights did not work and they switched of the main cabin lights so I was unable to read. A charging port for mobile devices would be a big advantage.

Nice leg room space but driver and staff were very rude and wouldn't even answer any of our questions.. Fell asleep and my leg fell out on the Isle of the bus and insaid of asking me to move it as I was asleep he just kicked me into my leg... And our stop was to all tai food as alot of people on the bus couldn't find much to eat as then we had to wait 9 more hours to get to our hotel we where staying at for something to eat.. Wasn't very helpful

Bus was impeccably clean. Left right on time and arrived 5min ahead of schedule. There are toilets on board, so there was only one break for dinner between 11:30 and midnight. Dinner was included in the ticket price, and was a buffet. The only negative point is for how late dinner was. The rest was spot on.

Great service and comfy bus, you get water and a small cake. Only complaint would be the bright white LEDs that turn on at every stop along the way when it’s been dark on the bus for ages and when the bus stops for 15 at the services around 1130pm there’s no need to wake everyone on the bus with these lights. My partner and I were fast asleep until then and couldn’t sleep after the services because of being woken up.

OK!!!

The bus came in time. The crew don't speak any english. Between Pattaya and Bangkok the bus stops too often, sometimes without any reason and when there was a reason they didn't inform it. Only one time they allowed the passengers to leave the bus for a little break. There were plenty of free seats and the crew didn't allow us to change to another seats, I don't understand why. We got to Phuket one hour late. The bus was clean but too old, there weren't any plugs for charging the phone. I am glad that I got to Phuket but the service needs some improvement. That are the reasons I only gave three stars.

Please input your testimonial here.very much effective

1 star for broken door on the lower deck. It kept me and others awake because we always had to close it. It opened by itself every 5 minutes and the smell of the toilet came into the deck.

every thingh was good except food

The service is fast and takes you to destination bang on time. But you may find the over-night travel inconvenient.

Very poor directions as to where the bus station is. No sign on the window indicating the name of the company and wrong street and no bank across the road. Had to ask 3 taxi drivers before someone knew where it was. Almost missed bus.

VIP24 seats wasn't as good as you can imagine, half of the seats have shortleg space in front of them, otherwise the bus was on time, crew was frendly,overnight trip included free buffet at 30 min stopover.

Good service

If you have no option then this is good option.

The bus tour was okay. The only reason I would recommend taking the bus would be to save money rather than take a plane. The blankets have holes in them, the snack was a mini muffin, the driver stopped like 5 times to buy himself bags of chips. Oh and the bus stops at midnight, wakes everyone up for their dinner. It's a spicy Thai food style buffet. Not recommended.

Bus service was very good. Even there was language communication problem but bus staff were very co-ordeal. Bus started in time and arrive Phuket on given time. they served a bottle of water and some snacks. In midnight they offered dinner but there was no vegetarian food, but that was not the fault on the part of bus service.

All good

the complimentary food wasn't good.it should have international food not only Thai food and the toilet was very poor and dirty.

Good and comfortable journey

Excellent. Quiet and comfortable. The bus lady who takes the tkts is very efficient and runs a tight ship. Told someone off for loud conversation when lights out!

Cheap..... but very long.....

Comfortable seat, friendly bus service and pretty fast even though it was Songkran.

the service is good, quite ontime, toilet in the bus smell bad, but overall is acceptable and worth the money

Good ! Love it

Only one 500ml water for almost 16 hour ride, only one stupid donut, no tv, not as rommy as chiang mai vip buses, steward not that nice, no free meal, good and responsible drivers though.

Bús was correct it was a technical problem lőtt of wait

The Service of 12 GO Asia is perfect . We just used the service from Pattaya to Phuket. The booking was made for "Swasdee Tour" bus. Already booked online through 12GoAsia, which was a good part to prevent yourself for last hour rush and searching ticket office/agent etc. It was around 14 hours journey, which they completed on time. And the sitting and seats of the bus was quite comfortable. Unlike Phuket travels Bus, which we used to travel from Phuket to Bangkok, on which we were fully tired as the seats was quite uncomfortable. This bus's sitting was very comfortable and the time flied smoothly. Would recommend "Swasdee Tour Bus Service" and 12 GO Asia , if you are planning for a long journey by bus in Thailand.

Nice ride. Enjoyed the trip far more than an economy airline flight. Would have been nice if operator suggested a family mart or 7/11 for some snacks. Missed not having a pillow even though there is a headrest and wifi.

The trip was good and economic. Considering the VIP grade, bus was just ok meeting the basic comfortness. It was not very clean but not too dirty. Timing was sharp and we could reach Phuket from Pattaya as per schedule. Bus drive was not too rash.

Food could have been better. To consider the bus VIP, we would at least expect to have a food tray so we can place our waters in. The metal lining along seats were rusty and the blankets had holes inside of them. The mechanics could have been better. Overall, the drive was fairly decent and we arrived an hour earlier than our listed arrival time.