New Viriya

3.5 stars. So-so. Departure 7.45 pm instead of 8.20 pm seems to be normal. Very early arrival in CM. Shaky ride and very narrow seats. Really icecold on board!! Friendly waiter on board.

Comfortable, maybe too strong ac, smell from toilet, very quick

Many people recommended the train for commodity but I think it's overstated. If you are good with reclining chairs you'll be fine. The seats are big you get some munchies at departure and free food with your bus ticket mid journey approx. I recommend to buy the ticket at the station since they are cheaper than online.

Good service, comfortable seats, not too cold and no TV on

I paid more for a VIP bus but this was definitely no vip. The bus was too old to be called VIP. At one point I even thought that perhaps I was on the wrong bus and had to confirm with the moody hostess. So, I was sent back to my seat to continue to drool over the brand new bus parked next to us that had everything I thought I would be getting including tablets for each passenger. Our bus had no individual tv. No wifi. The seats were old but okay. The legroom was acceptable but definitely not something to write home about.

Dirty blankets no tv no wi fi no vip people working on the bus were very nice

Pillows would have been good as saw them in the photo. Service was good and comfy seats. Thank you, good value for money

Good value for money and instructions easy to follow to pick up tickets.

They wait for me and we go and arrive before the hour

The service was good, but the bathroom smelled bad which made the long bus ride uncomfortable.

Pleasant journey. We got there on time

We took a night bus. Smooth ride. Was given a blanket, water, cold soda and cookies/milk. Driver woke us at our destination. Comfortable enough seats. Individual lights didn't work though and the condensation from the air con was dropping on me the whole ride.

It was all right in most aspects. Nothing too good or too bad. Arrived almost 2 hours early in Chiang Mai. Overall absolutely OK.

The bathrooms reeked...could smell them inside the bus....other than that the service lady was nice!

Not the same bus shown on the picture or website

Was ok! A lot of mosquitos inside the bus and no one speak English When they stop in any place no one said how many minutes we have, so I just run to crab a food and ate in the bus

Trip was great What exactly does your priority assistance pay for when the number for assistance I have is for Viraya, and cancellation insurance? I regret paying for all this.

Decent trip overall. Snacks and drinks provided with a 20 minute stop for food(provided) and restroom. A bit uncomfortable to sit in a bus for that amount of time, however my only complaint is the mosquito infestation the whole trip.

The bus is too old and not the same that shown in the photo

Great service:)

Fast and comfortable

Got there safely but least VIP VIP bus I could imagine

The lights didn't work, but the service it was very good.

Old bus that went uphill very slowly even some cyclists over took us! Not V.I.P standard or service! When I booked the ticket I was told the bus would leave from stand number 8 .I got to this stand one hour early at 6am .Waited until 7.15am and no bus! I rushed to the enquiry counter and i was told its stand no 12!! I nearly missed my bus by being givem wrong information! Will try another company next time!

Very comfortable and the service was great. The only thing is thatthe bus left the first station in a half an hour delay...

The VIP bus was far from any VIP option, we saw other VIP buses and they were way better. The interior was quite old and unfortunately with some bugs inside what made the trip uncomfortable. Our first and only stop was at some store, till that moment I was pretty satisfied with the journey but everything has changed when I saw the toilet... I swear I haven't seen such an awful place since my trip trought Romania about 15 years ago - toilets were very unclean and there were tons of flies... Everywhere, on the walls, mirrors, dead flies bodies on the floor... The plus was the price (about 600thb per person) and quite comfortable seat.

We travelled from Mochit to Chiang Mai after getting off another 12 hour journey from Krabi. The previous bus was infinitely better than this one, despite this being classed as VIP?! Bus was dirty and old, seats were uncomfortable, people all squashed together at the front despite there being free seats available at the back and the onew member of staff on board was incredibly rude. I understand sometimes there is a language barrier however I also understand plain rudeness. We stopped halfway at an undercover rest stop and we're not informed that had we taken our bus ticket inside, we were entitled to a free meal. Because we weren't told this, we went in and bought our own food. Wasted money. For the price we paid I wasn't expecting much (this is compared to what I would pay for 12 hours of travel in the uk or Australia ) so can't complain but compared to other similar services in Thailand, this was certainly below par.

Better than we thought it would be! Can't go wrong really it gets you where you need to be for cheap. The toilet was vile though!

Overall, the trip was okay. However, the bus left the terminal late, and arrived in Chiang Mai late. While the seats were wide and reasonably comfortable, the bus was so wobbly that a good sleep was hard to come by. I did arrive safely and with adequate amount of sleep. The free lunch was ok but I think the company needs a better way to explain to foreign tourists that their ticket gives them free lunch, because had I not proactively approached one of the foreigners to explain that, they would've paid for the food in full.

Gave 2 stars as at least we didn't actually crash and die although it felt we might. Bus arrived 2 hours early which really ruined our days plan and as we couldn't sleep because the coach was rattling, not only due to the road but because the bus was old! Good if you don't want to spend much money but next time I would definitely get the train and fly!

Great trip, the bus was super comfortable, amazing AC and nice and polite staff.

This trip was great. The seats were comfortable and we had free lunch included with our ticket. The air conditioning draws air from the outside, so early in the trip (closer to Bangkok) it was very hot but it got much better when we went north and as it started to rain.

Nice trip

Clean and comfortable. The AC worked great upstairs. One complaint, the female attendant was nothing short of rude, angry and would not even acknowledge anything I said (even in her language) drivers were awesome and the trip was on time

Ok and on time arrival

Good

The trip was really hassle-free and we arrived the bus terminal almost on time. (30 mins past time) The legroom is decent enough for you not to get comfortable even though the person infront of you reclines the seat. They were serving snacks and the guy who is doing it was very nice. My only concern is that the bus is not very clean and the AC is not cold enough for a day trip.

Good service nice staff. Just dirty

bus was vip. large seats, tons of leg room,toilet. seats recline enough. food stop included a good meal, i took an extra for 10baht only. happy customer

Bus seats were more comfortable than expected and the free food was a nice touch but the air con was either leaking water or not on at all and very hot. Be prepared to not be able to use the bathroom for 5 hours at a time. Giving 2 stars as there was no wifi despite having the passwords up everywhere. Service was civil, she gave us warnings for stops and arrivals which was nice.

Very cold air-con :( rest is ok

Very cold airconditioning. Seats are comfortabele.

The driver is good. The smell of the toilet is not pleasant and there is a leaking from the air-con on the seat. The seat is wide and nice though. Anyway, the three of us arrived at Chiang Mai safely.

It took 5 hours for the stop for restroom.

No neck pillow

Bus left 45 minutes early without giving any notice. Seats comfortable but bus was "shaking" very much, partly due to roads but also due to suspension. Overall satisfying trip.

Very good chair!

WC catastrophy!!

Good service, nice staff. Just dirty and really smelly toilets-this could be better.

Not a VIP bus at all,left Chiang Mai at 7 in the morning and the air con was leaking water from every vent, the bus is very old and is not clean. The toilet is aweful. Free food was not good. Was on time though and the women was nice. Would not use again much better options for your money