T
Timsoehngen Good Morning cat Ba itself was Great with a well informed and organized operateur, the First Bus from sapa to Hanoi with sao viet
Από Σάπα προς Χάι Φονγκ, λεωφορείο Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 11 Οκτ 2026
KT
Kanishk T1. Misrepresentation. The listing shows a premium double cabin bus, and that is what we booked. We were instead put on a Sao Viet bus that has single cabins only. 12Go's own listing for that bus describes it as "Single Cabin | Bus": one berth for one person.
2. Two passengers in one single berth. We paid for two travellers but were given a single berth to share. The operator's representative (Jasmine, +84 83 608 5607) told us she had arranged for our two cabins to be changed into one double cabin. There is no double cabin on that bus. When I complained, she insisted the lower berth was a double. I sent her photos of the upper and lower berths showing they are identical in size, and she stopped responding.
3. Unsafe conditions. I am 6'3" and my co-traveller is 5'10". We spent an overnight journey crammed into a berth built for one person, with me partly on the floor. Half the bus was empty. We repeatedly asked for a separate berth, including through a translation app, and the driver and conductor refused. We have both been left with back pain.
4. Abusive staff. The conductor responded to our complaint with rude and obscene language. Treating first-time tourists like cargo to be moved from point A to point B is unacceptable, and it should not be tolerated from an operator 12Go promotes on its platform.
Από Σάπα προς Χάι Φονγκ, λεωφορείο Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 10 Οκτ 2026
HN
Holly NComfortable bus with plenty of toilet breaks. Very organised. The only downside is the long break between each bus.
Από Σάπα προς Χάι Φονγκ, λεωφορείο 1st Class Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), 14 Σεπ 2026
HL
Hidde LEven though we booked the bus at
Από Σάπα προς Χάι Φονγκ, λεωφορείο Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 9 Σεπ 2026
YM
Yana MWhen we arrived to the ferry terminal before cat ba island, our bus driver just left us there. We paid to be taken all the way to cat ba town. There were only two of us left for this part of the journey so I assume this is why (they decided it wasn’t worth their time), but nonetheless felt ripped off. The driver kind of laughed at me when I said he needed to take us there because that’s what we paid for (google translate). Otherwise the bus was comfortable and left on time.
Από Σάπα προς Χάι Φονγκ, λεωφορείο VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 28 Αυγ 2026
S
Sandra Communication before the trip was good. Sleeper bus was comfortable. Water and wifi. From Hanoi to ferry and from ferry to cat ba city centre was a normal bus. Regular seats. Not too bad, were only short trips.
Από Σάπα προς Χάι Φονγκ, λεωφορείο Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 12 Αυγ 2026
FB
Fabian BChanged our bus in Hanoi, first bus driver didn’t inform us about anything, probably because he didn’t speak English, bus had some beeping all night and he also drove pretty fast in bad weather and on winding road, so we couldn’t sleep a lot. But that was another company, as soon as Goodmorning Catba took over, we were informed about every stop, change of vehicles and brought directly to our destination.
Από Σάπα προς Χάι Φονγκ, λεωφορείο Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 2 Αυγ 2026
M
Miloslava I was bit worried after hearing a lot of different things, but it was just great! Communication was excellent, bus was very comfy, driver was superb . Would definitely book again
Από Σάπα προς Χάι Φονγκ, λεωφορείο Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 1 Αυγ 2026
IL
Irene LThe buses were late
Από Σάπα προς Χάι Φονγκ, λεωφορείο Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 23 Ιουλ 2026
SM
Skyler MWe booked a vip sleeper bus and we were put into a tiny bed sleeper bus where they had kicked a small kid out of one of the beds so another person could sleep and he was sleeping on the floor and it took twice as long because we had to stop at 15 different places because they were doing deliveries to shops
Από Σάπα προς Χάι Φονγκ, λεωφορείο VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 5 Ιουλ 2026