RD
Rosario DBooked a sleeper bus with G8 Sapa Open Tour via 12Go, and overall, the experience was smooth from booking all the way to being dropped off at our hotel.
The hotline/contact person was responsive and helpful throughout the trip. The bus was comfortable enough for the price, and everything went as expected, although we left a little later than the scheduled departure time. The Wi-Fi was also either unstable or unavailable during the journey.
One thing I found a bit odd was that the contact person asked me to send a selfie. I found this unnecessary and a little strange, so I chose not to send one. It would be good if this could be clarified or avoided in the future, especially since it doesn't seem necessary for the booking or boarding process.
Other than that, the overall service was good and definitely worth what we paid for. I would consider booking with them again.
Από Ανόι προς Σάπα, λεωφορείο Upper μονόκλινη καμπίνα, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 Οκτ 2026
SS
Selin SVery Bad organiation
I asked the man if we have a Transport to my hotel, i showed it.
He didn’t help me and say about my Transfer. So I have booked a Taxi and paid unnesecatrry for the Taxi…. And than I SAw people get help for there hotel Transfer by car… This is very rufe. Also the women were very without Respekt to us customers with soeakimg on the Deal… This Kind of behavier was Not okay … in the Busstation where we meet they were so bad speaking!!!
Από Ανόι προς Σάπα, λεωφορείο Lower Single Cabin, Sao Viet, 7 Οκτ 2026
AG
Anshul GFor convenience of international Traveller they communicate on WhatsApp. Quick response if you are coming to Hanoi better to go sapa directly from Airport.
Από Ανόι προς Σάπα, λεωφορείο Upper μονόκλινη καμπίνα, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 Οκτ 2026
AT
Alice TEasy to book, comfy, good communication. Good amount of breaks
Από Ανόι προς Σάπα, λεωφορείο Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), 5 Οκτ 2026
KM
Khalid MI should travel at 17:40 but they make delay until 19:00 so these pad idea about service
Από Ανόι προς Σάπα, λεωφορείο Κανονικό, Grouptour (Công ty du lịch quốc tế Grouptour), 5 Οκτ 2026
SA
Sigmund AAmazing experience. The bus left early and waited at the airport quite a bit.
Από Ανόι προς Σάπα, λεωφορείο Lower Single Cabin, HK Buslines, 4 Οκτ 2026
AK
Adrianna KUSB not working and the lie couldn’t fully flattened.
Από Ανόι προς Σάπα, λεωφορείο VIP Cabin 22, Daiichi Travel, 1 Οκτ 2026
J
Janina The stops are maybe necessary for the driver but they were very long and we were 30 minutes late in Sapa. Good otherwise
Από Ανόι προς Σάπα, λεωφορείο Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 30 Σεπ 2026
PA
Pierre AIt was the first time I took a bus with sleeping berths. An interesting experience.
Από Ανόι προς Σάπα, λεωφορείο Single Cabin, Sao Viet, 30 Σεπ 2026
MG
Martha GTook the 10:30 bus from Hanoi to Sapa.
The bus was about 40minutes late, but the sleeper cabins were comfortable, clean and good WiFi on board. We had a stop for lunch halfway through.
Due to traffic/road conditions, we arrived 1hr later than planned.
Staff on the bus were very direct and came across rude when shouting instructions. I also saw them throw someone’s bag off the bus when we arrived to Sapa, and it landed in the mud, as they were trying to unload the bags quickly.
Overall an ok journey if you’re prepared for their shouty, abrupt manner!
Got to our destination safely which is the main thing.
Από Ανόι προς Σάπα, λεωφορείο Single Cabin, Sao Viet, 29 Σεπ 2026
