ID
Ignacio DThe address information was wrong. I almost lose the bus because i had to literally run from the wrong direction that was provided to the real address. Luckily the right address was given by an other agency. If no one helped me i could lost the ticket and the bus.
The operator was even rude. Because knowing that i had the wrong address(their mistake) told me that my ticket it was going to be cancelled because I didn’t arrive on time(i arrived 1 hour early at the wrong address that they provided me). Imagine all of this happening while i was running to the right address to don't lose the bus at 23:30 at night. Imagine also that i was carrying my bags plus if i lose the bus I didn’t have a place to stay the same night.
Από Ανόι προς Σάπα, λεωφορείο VIP Cabin 22, Daiichi Travel, 8 Οκτ 2026
RD
Rosario DBooked a sleeper bus with G8 Sapa Open Tour via 12Go, and overall, the experience was smooth from booking all the way to being dropped off at our hotel.
The hotline/contact person was responsive and helpful throughout the trip. The bus was comfortable enough for the price, and everything went as expected, although we left a little later than the scheduled departure time. The Wi-Fi was also either unstable or unavailable during the journey.
One thing I found a bit odd was that the contact person asked me to send a selfie. I found this unnecessary and a little strange, so I chose not to send one. It would be good if this could be clarified or avoided in the future, especially since it doesn't seem necessary for the booking or boarding process.
Other than that, the overall service was good and definitely worth what we paid for. I would consider booking with them again.
Από Ανόι προς Σάπα, λεωφορείο Upper μονόκλινη καμπίνα, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 Οκτ 2026
SS
Selin SVery Bad organiation
I asked the man if we have a Transport to my hotel, i showed it.
He didn’t help me and say about my Transfer. So I have booked a Taxi and paid unnesecatrry for the Taxi…. And than I SAw people get help for there hotel Transfer by car… This is very rufe. Also the women were very without Respekt to us customers with soeakimg on the Deal… This Kind of behavier was Not okay … in the Busstation where we meet they were so bad speaking!!!
Από Ανόι προς Σάπα, λεωφορείο Lower Single Cabin, Sao Viet, 7 Οκτ 2026
AG
Anshul GFor convenience of international Traveller they communicate on WhatsApp. Quick response if you are coming to Hanoi better to go sapa directly from Airport.
Από Ανόι προς Σάπα, λεωφορείο Upper μονόκλινη καμπίνα, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 Οκτ 2026
AT
Alice TEasy to book, comfy, good communication. Good amount of breaks
Από Ανόι προς Σάπα, λεωφορείο Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), 5 Οκτ 2026
KM
Khalid MI should travel at 17:40 but they make delay until 19:00 so these pad idea about service
Από Ανόι προς Σάπα, λεωφορείο Κανονικό, Grouptour (Công ty du lịch quốc tế Grouptour), 5 Οκτ 2026
SA
Sigmund AAmazing experience. The bus left early and waited at the airport quite a bit.
Από Ανόι προς Σάπα, λεωφορείο Lower Single Cabin, HK Buslines, 4 Οκτ 2026
AK
Adrianna KUSB not working and the lie couldn’t fully flattened.
Από Ανόι προς Σάπα, λεωφορείο VIP Cabin 22, Daiichi Travel, 1 Οκτ 2026
J
Janina The stops are maybe necessary for the driver but they were very long and we were 30 minutes late in Sapa. Good otherwise
Από Ανόι προς Σάπα, λεωφορείο Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 30 Σεπ 2026
PA
Pierre AIt was the first time I took a bus with sleeping berths. An interesting experience.
Από Ανόι προς Σάπα, λεωφορείο Single Cabin, Sao Viet, 30 Σεπ 2026
