Overall it's great.
1 English speaking or co ordinator required
2 Side sleepers little bit more width could be excellent experience of long journey travel.
Thank you 12Go team.
Consistent sleep was not possible due to repeated announcements to all customers ( when your manifest tells you which bunks need waking at their destination). The bus arrived very early and the announcement was in Vietnamese when you were aware from the manifest of English customers too.
Needing to add the detail that there is a changeover to a small van at the Nha Trang destination which you have to ask for because the staff isn't really helpful. Although the bus is comfy & modern!
Departure on time. Arrival earlier than expected. Comfy seats. The company contacted us ahead of the trip to give us more info about the pick up point and check in. Staff was really nice at check in. Perfect!
The service was on time and the pickup and drop off locations were accurately indicated by 12GO. Toilet was clean. The ride was smooth.
รถบัส Royal Sleeper, Vietnam Transfers, 26 มิ.ย. 2026
A S
Arpita S
No contact or any communication was made before the bus. The mobile number provided was not responded to at all. The seats are too narrow. I am 5 feet tall and I struggled to move with one bag.
My only criticism was that we weren’t told that we could get a free drop off to our hotel on arrival at Ha Tien. We spent 45 minutes trying to organise a taxi and then the staff told us a minibus could take us!
รถบัส รถนอน, Vietnam Transfers, 20 มิ.ย. 2026
C P
Crystall P
We had a wonderful stay at the hotel. The staff were always friendly, professional, and helpful, making us feel welcome throughout our visit. Their excellent service and attention to detail truly enhanced our experience.
One suggestion for improvement would be to clarify in the hotel's advertising that the swimming pool is not located on the hotel premises. The photos may give the impression that the pool is on-site, whereas guests are transported to a different location to use it. Making this clearer would help manage visitors' expectations.
Thank you for a pleasant and enjoyable stay.
Great, comfy, arrived 40 minutes earlier in Da Lat. Just one think - they do not speak English so I didn’t get a transport from the bus station to city centre but that’s ok.
I was not given a choice of seat on the bus and was automatically given a seat in the middle isle. I with no window. Staff on the bus had two beds that were by the windows but only used them sporadically so it would have made sense for them to have the smaller units.
The buses suspention was terrible! Constant bangs and shakes, which a bus like this should not have. Oh, and so much for a VIP "Sleeper" bus! How on earth is anyone expected to sleep when the driver is constantly honking the horn and for long periods. Lastly, we did not appreciate sharing our ride with bugs (roaches) that occasionally were crawling on us. This is NOT VIP service. Look, we realize that the fare is low, which is the reason we used your serivces, as it saved us close to 10,400,000 VND, were we to fly.
Pleasant ride being on a sleep bus, I would've preferred a seat instead of a bed, because I like to see the scenery when I travel.
รถบัส รถนอน, Vietnam Transfers, 18 มี.ค. 2026
T P
Tako P
On time, well arranged at the customs, but the car was not at all as showed in the reservation and 12Go reserved the backseats in witch my legs didn’t fit at all.
No one speaks English properly! Make sure there's at least one point of contact. Hotel drop-off service is a nightmare because no one speaks English. I ordered a Grab buy myself which brought in some extra money
Operator on Time, about 3h30 to go to Can tho agency instead of the airport. They propose us a taxi from the agency to go to the airport for 30.000 VND. Don’t worry, we stopped the bus few Times to depose people, it seems to be normal in Vietnam et we arrive on Time.
We had a good trip to Ho Chi Minh. The driver of the bus was great and drove very safely. The bus wasn't as comfortable as regular sleepers with the 2 cabins across but we knew that before booking it.
I arrived at the bus station in the evening, no one knew how to help me with the 12GO voucher. The taxi driver I ordered from Grab stayed with me until the last minute. We went through all the travel companies that were open at that time. No one agreed to accept the voucher. Then we went to all the bus drivers who didn't know what it was about.
After a fifteen minute delay, a bus arrived, the driver made a few phone calls and eventually they agreed to take us on the trip.
The seats are indeed fairly narrow. I am considered on the lanky side in Europe, and just fit into the seat perfectly. I am 195cm (6'3), and I do fit length-wise, but it does feel a bit awkward. Sleeping sideways is not very easy. Anything you bring on board will be in your feet, so make sure you backpack is light. You will take off your shoes and put them in the bag when you enter, so remember that those will also be in your feet. Type-C and type-A outlets are there for charging and a small place for a phone, snack, and a bottle of water (which is provided). The AC is strong and can be closed off. A blanket is provided. The humidity is not ventilated out of the bus at all, so it can feel like a steam sauna after some hours. The bus driver does honk a bit, but the sound is fairly soft (but I was in the back, so maybe that matters). If you are going to DaLat there are free shuttle buses to the city or even your hotel. The thing is that it's hard to communicate with everyone else trying to tell the driver where they are going, so if you have a printout that you can give to the driver, it will make it smoother.
The Vehicle was clean, but I had booked a sleeper VIP bus, and felt this wasn't one as I've had VIP buses before and it was alot more spacious with less beds in it and had TV. It was a 12hr drive, instead of 8 as there was a hold up of congestion which couldn't be helped. The driver and his colleague couldn't speak English, so had to translate how long stop off was for and they weren't very helpful.
Ticket told us to be at the pick-up point 45 minutes early, when we arrived there the staff seemed shocked we had arrived so early.
After waiting for 30 minutes, we were taken in a minivan to the bus station and had to wait again.
The bus then drove all the way back through town and passed our hotel.
There was no prior communication from the company so we were unable to ask about hotel pick up but this experience added 2 extra hours onto the journey which could have been avoided.
Too Much horn from the driver. Put hard brakes many times. Driver drove dangerousely.
รถบัส รถนอน, Vietnam Transfers, 19 พ.ย. 2025
A F
Anna F
We were told by mail to be there 45 min before departure. So we waited at Vincom Plaza from 6:20 (departure time 7:00) and we picked up with a Shuttle around 7:20. Wasted waiting time..Then headed late to the office were we Quick had to change to the other van at 8.00. No one spoke english. The driver of the second Van to the harbour threw his waste (multiple Times!!!) out of the car while driving - we were shocked! Save the Environment!
The smallest beds on any sleeper bus we’ve been on because they were 3 across. The beds are definitely build for Vietnamese there for great as long as you’re not taller than 5 feet. What should have taken 6 hours 45 minutes (as advertised) took 9 hours and 15 minutes.
It was a fine experience. Bus was on time, made a pit stop. It was not the luxury bus in the picture on 12Go Asia. So felt a bit scammed at first … turned out to be okay.
I have never been so afraid to ride anywhere
The overtaking manoeuvres, the speed, the noise of the other passengers, which the driver did nothing about – basically not a good experience.
Departure and arrival times were precise. My backpack was little bit dirty (black stains) after transfer so I recommend putting it in some cover. Bus was really clean. Beds are small for europeans but its not that bad. Stops were kinda unpredictable. First stop after 20 minutes, second after 3 hours for food in restaurant, third stop after 6 hours.