No toilet paper onboard, included meal was without any selections and no drinks, when trying to buy another meal onboard less than third of the options were available. Had to pay extra for a blanket and a pillow, speakers were playing dinosaur sounds from a movie until asked to turn it off, when turned "off" the speaker was still blasting static.
Southwest are a good operation and the staff very good and helpful
รถบัส ชาวต่างชาติ, Southwest Tours, 22 ก.พ. 2026
J T
Jorge T
I had a good trip overall, but I was disappointed with the lack of communication on WhatsApp. I asked twice about any extra fares and didn’t get a reply. Better communication would really improve the experience, but the trip itself was enjoyable.
Our flight got delayed two times so we're arrived a bit late but south West tours was waiting for us! Thumbs up. Shuttle service to the jetty was good and quick, a little hard ride as normal in Philippines.
One thing wasn't clear, the staff try to charge us an extra "government fee" which I declined cause on the ticket was written all fees included.
At the end they accepted it and we paid 550 Pesos per ride till the port in boracay
รถบัส ชาวต่างชาติ, Southwest Tours, 13 ก.พ. 2025
M W
Mark W
Very well organized and easy
รถบัส ชาวต่างชาติ, Southwest Tours, 27 ก.พ. 2024
A S
Agnieszka S
We reserved a pickup up at 6am, and I don'f know why we got the message the car will pick us up at 5 am. We tried to call/e mail the company but there was no respond. So we ended up waiting 3,5 hours at the airport for our flight early in the morning which wasn't great experience. Apart that everything went smoothly, it is the only reason I didn't give one star
เรือเฟอร์รี่ ด่วน, Southwest Tours, 26 ธ.ค. 2023
M T
Mikkel T
Good service, I was a little sceptic when I booked the ticket, but everything was professional and on time.
เรือเฟอร์รี่ ด่วน, Southwest Tours, 5 เม.ย. 2023
L C
Lovrana C
We booked online but went to the Southwest office in Boracay to confirm. The pick up at the hotel, the transfer to the port as well as the ferry and transfer to Kalibo airport were all great. Definitely recommend
เรือเฟอร์รี่ ด่วน, Southwest Tours, 20 ม.ค. 2023
T R
Toby R
Very good service from beginning to end. Transfers were also included from the ports