รถบัส ปกติ, Family Service (Family Service), 11 ก.ย. 2023
N M
Nina M
The only good thing was the transfer from the hotel to the busstation. I got picked up on time and the guy brought me to the right bus. The bus from ride was bad. First of all the bus was completely full, not everyone had a real seat. The bus was suposed to start at 8am put it was 8.40am when we finally startet. The the bus stopped every five minutes, so we literally got nowhere. Suddenly the bus broke down so we stopped again for like an hour an I got no information about what was going on. We arrived in Luang Prabang 4 hours late and the busride was definitely way longer than 7 hours.
รถตู้ ปกติ, Family Service (Family Service), 7 ก.ย. 2026
陈
陈晓雨
顺利从万象到达金边了,但是全程一共更换了8次车辆,其中巴色卧铺大巴下次处到巴色小汽车乘车点中间接驳的三轮车还额外收了我10万老挝基普。另外巴色小汽车的驾驶员刚开始并不认可我在网站上购买过车票,让我线下支付车费,我支付了,后面才退换给我,并完成了验票。
I arrived in Phnom Penh from Vientiane without incident, but I changed vehicles a total of 8 times. The first time, the sleeper bus in Pakse, and the rickshaw connecting to the Pakse minibus stop, charged me an extra 100,000 Lao Kip. Also, the driver of the Pakse minibus initially didn't recognize that I had purchased a ticket online and insisted I pay offline. After I paid, he refunded my ticket and verified it.
รถบัส รถนอน, Family Service (Family Service), 3 ก.ย. 2026
I C
Ivan C
The van displayed on site is a little bit different , a lot different . It was a scrap van , imagine 2hrs with smell of diesel exhaust .
รถตู้ ปกติ, Family Service (Family Service), 22 ส.ค. 2026
M B
michael B
Waiting too much between connexion between the boundary and the station. Condition where pour.
รถตู้ ปกติ, Family Service (Family Service), 12 ส.ค. 2026
C H
CHRISTOPHER H
Good service. On time. Driver did a great job - roads were bad!
Plastic covered bus seats are not great - sweaty to sit on for long periods.
รถบัส ปกติ, Family Service (Family Service), 12 ส.ค. 2026
P V
Paul V
I am usually not too critical but this one wasn’t good. Booked a transfer from our airport hotel in Vientiane to Vang Vieng and were not picked up without any notice. After a call to the company running the service we were told our hotel was too far and we should report at another hotel for the next bus. Here we were picked up by a TukTuk who took us to a meetingpoint were we stuffed in a very hot bus, certainly not the minibus on the picture and departed 85 minutes late. Three hours after we were due to be picked up we passed our hotel (which was too far) enroute to Vang Vieng. Fortunately despite the temperature in the bus the rest of the trip was uneventful.
Not 12GoAsia to blame but Family Services which was running the service.
รถตู้ ปกติ, Family Service (Family Service), 11 ส.ค. 2026
J G
Jules G
The organization was good and quite clear, they really take care of you, and you cannot loose yourself. The issue is they promise you to get you to Chiang Mai at 6:00 am and they give you bus ticket on which it's written that the bus arrives at 8:40... Just let know customers the real time so they can chose wisely their options! Also mentioning the bus company would be good -
The bus was really late (which is not their fault) and summed up in 4 hours delay which cancel my plans on arrival.
รถบัส ปกติ, Family Service (Family Service), 11 ส.ค. 2026
B R
Brandon R
I thought the customer service from this company was great. They called day of to make sure I needed a ride to the pickup point. Every bit was smooth grabbed me from the hotel. They showed up at the bridge once I was done with immigration, and at every point made sure to tell me which bus plus where to get off. Amazing.
The ride on the other hand was terrible the seating was way too cramped, and an uncomfortable ride for more than a stop or two. However, the driver got us there safe and sound.
รถบัส ปกติ, Family Service (Family Service), 18 ก.ค. 2026
E R
Emma R
I would really recommend this company. The organisation was excellent. I feel like the staff at every point really cared and made sure we were all ok. Everyone had a lovely attitude. The only reason I gave 4 stars instead of 5 was it would have been helpful to maybe have an itinerary or have pictures of where to wait or information about who was picking us up and where. It felt like we needed to have a lot of trust buttt! Everyone really did get us where we needed to be. I was wary because of experiences with other companies but I’d trust family service again.
รถตู้ ปกติ, Family Service (Family Service), 29 มิ.ย. 2026
L B
Laura B
I was picked up 2 hours late (since the driver did not come and get me, instead he picked up someone else even though I was ready) and piled into a 15 seater car with 18 people. I felt cramped and unsafe.
รถตู้ ปกติ, Family Service (Family Service), 8 มิ.ย. 2026
G M
Grayson M
Sadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no.
They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there...
End of the day I got to where I was going
รถตู้ ปกติ, Family Service (Family Service), 7 มิ.ย. 2026
J Z
Juergen Z
Wir haben einen Transfer von Vang Vieng nach Udon Thani gebucht in der Low Season. Pick up sehr pünktlich und Transfer zum Busbahnhof. Von dort fing es nach Vientiane zum HQ des Transporteurs Mit dem Taxi dann zu Busbahnhof und von dort mit dem Bus nach Udon Thani.
รถตู้ ปกติ, Family Service (Family Service), 6 มิ.ย. 2026
J S
Jerrie S
We were picked up by a tuk-tuk and taken to a “bus station,” where a full bus was already waiting. Some extra chairs were placed in the middle of the bus for us to use. There was very little legroom, especially if you’re taller than 1.85m.
รถตู้ ปกติ, Family Service (Family Service), 17 พ.ค. 2026
J S
Jonathan S
They picked us up from our hotel and it was a comfortable trip.
รถบัส ปกติ, Family Service (Family Service), 7 พ.ค. 2026
R G
Remy G
It was ok and on time but just for you to know, the bed is not that long, I'm 181cm and it bend a bit the knees. Also, there was no food and stops during the trip. There was small bottes of water.
รถบัส รถนอน, Family Service (Family Service), 22 เม.ย. 2026
K B
Kevin B
We'd heard horror stories about the sleeper bus, so we're expecting the worst, but in fact it was pretty good. The bus has two decks, an upper and a lower. Each deck has bunks down each side of the isle. Each bunk is low to the floor with a thin mattress about the size of a standard single bed, but they are sold for two people to a bunk, so you will have to get cosy with whoever you're sharing with.
It was, fairly comfortable and we did manage to sleep , so much so that I woke up to find the bus almost empty as most of the passengers had already got off.
The only issue was the inconsiderate passenger on the bunk opposite ours, who thought it OK to play annoying reels on her phone with the volume turned up at 03:20 in the morning.
รถบัส รถนอน, Family Service (Family Service), 22 เม.ย. 2026
D M
DAVID M
Pickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem.
Then tanked up.
Then passed out hotel 1 hour after being picked up there
But when we finally got glon the highway to VV it was fast and smooth.
Just too much racing about back lanes in VTN.
รถตู้ ปกติ, Family Service (Family Service), 13 เม.ย. 2026
L L
Leo L
My trip from Laos to Vietnam was honestly one of the worst travel experiences I’ve had. To start with, they clearly oversold the journey because there weren’t enough seats for everyone. I ended up sitting on a plastic chair in the aisle for two hours, which was uncomfortable and felt completely unsafe.
What made things worse is that they force you to pay extra fees along the way, even though their website clearly states that you don’t have to. It felt misleading and dishonest, like they know exactly what they’re doing and just expect people to go along with it.
The conditions on board were terrible too. They would consciously turn the air conditioning off, leaving everyone sweating, and you have no control over things like the lights. You’re basically stuck in whatever environment they decide.
The driver didn’t help the situation either—he was extremely rude and rushed us at every point. His attitude was poor throughout the trip and he came across as unnecessarily aggressive and disrespectful.
To top it all off, when they stopped for a “toilet break,” there were no proper facilities—just a bush on the side of the road. Considering this is a 30-hour journey, the fact that there’s no toilet on board is ridiculous.
Overall, the entire experience felt poorly managed, uncomfortable, and unprofessional. I would strongly advise avoiding this service if you have any other option.
รถบัส ปกติ, Family Service (Family Service), 10 เม.ย. 2026
T V
Tim V
Had to sit on the floor half of the journey but at least was able to lay down in the aisle
รถตู้ ปกติ, Family Service (Family Service), 10 เม.ย. 2026
A F
Alexandre F
old VAN overbooked ( 2 people were asked to leave and take the next one), not head rest, no airco, …
รถตู้ ปกติ, Family Service (Family Service), 5 เม.ย. 2026
R L
RAZ L
I paid for a Van and got a bus..
รถตู้ ปกติ, Family Service (Family Service), 3 เม.ย. 2026
R E
Roger E
Crowded, bags by seats, eisle fold down seats used, over half hour late leaving. Old van.
รถตู้ ปกติ, Family Service (Family Service), 1 เม.ย. 2026
T J
Tessa J
It smelled very, very strongly of pee the whole time on the bus, it was horrible
รถบัส ปกติ, Family Service (Family Service), 26 มี.ค. 2026
L G
Laetitia G
Bus was confortable
รถตู้ ปกติ, Family Service (Family Service), 25 มี.ค. 2026
C L
Catherine L
The trip to Vientiane went well. The schedule was respected. It's really a shame that the tuk-tuk driver who picked me up at the hotel didn't help load our heavy luggage into the tuk-tuk. As I was the first person to get in, no one could help me, and it was very frustrating. Later, in the minivan, the driver took care of our luggage.
รถตู้ ปกติ, Family Service (Family Service), 20 มี.ค. 2026
M S
Maria S
The bed boxes are cramped - and shared - and space for hand luggage at a premium.
My journey was from Vientiane to Siem Reap - 25 hours and a border crossing. This bus only took us to Pakse, Laos. No information about the number of times we’d have to change the bus (5 buses in total).
รถบัส รถนอน, Family Service (Family Service), 19 มี.ค. 2026
M W
Marc W
Fast and efficient
แท๊กซี่ ปกติ 3 ที่นั่ง, Family Service (Family Service), 16 มี.ค. 2026
P B
Philippe B
We booked a van.we had first a tuk tuk, who was late. Then instead of a van, we had a bus. The personal was not so friendly.
รถตู้ ปกติ, Family Service (Family Service), 11 มี.ค. 2026
J C
Jann C
Van was packed, luggage stored in the aisle, A/C did not work (30 degrees outside), no communication from the driver
รถตู้ ปกติ, Family Service (Family Service), 11 มี.ค. 2026
L A
Luke A
It's a bit cramped if you're tall but was fine for one night. Arrived early which was nice. Lights go off pretty early which is annoying If you're not tired. No curtains for privacy either
รถบัส รถนอน, Family Service (Family Service), 25 ก.พ. 2026
L R
Lisette R
It was okay. It was a sleeper bus and not full at all, so that was quite comfortable. However, we chose the VIP bus because of the shorter time it takes than the regular bus, but it still took around 7-7,5 hours.
รถบัส ปกติ, Family Service (Family Service), 24 ก.พ. 2026
G L
Guillaume L
Replaced mini bus by bus and took more than 1 hour to depart
รถตู้ ปกติ, Family Service (Family Service), 16 ก.พ. 2026
L N
Laura N
Just keep attention, as you have to share beds (or buy 2 tickets for yourself!!)
รถบัส รถนอน, Family Service (Family Service), 15 ก.พ. 2026
C R
Christopher R
Ok. Bus broke down on route but was fixed in an hour
รถตู้ ปกติ, Family Service (Family Service), 14 ก.พ. 2026
4.1
527 รีวิวจากลูกค้า
5
50%
4
22%
3
16%
2
12%
1
0%
คาดว่า 88.4% ของนักท่องเที่ยวจำนวน 527 พอใจกับ Family Service เนื่องจากลูกค้าให้รีวิวเชิงบวกหรือไม่ได้รีวิวไว้