RT
Richard TWorst shuttle booking experience I have ever had
First of all, my booking was for two passengers, but it was changed to three passengers even though I clearly selected two passengers on the 12Go app for a round trip from Aswan to Abu Simbel.
As a result, I paid for an additional passenger on both journeys, even though there were only two of us. I have already submitted a complaint to 12Go requesting a refund for the extra ticket, but I have still received no response. I therefore expect to be reimbursed for the third ticket that I paid for unnecessarily on both trips.
Unfortunately, the problems did not stop there.
The shuttle advertised on the app was replaced by what appeared to be a private car with a driver, using an old, dirty and extremely uncomfortable vehicle.
The journey from Aswan to Abu Simbel was extremely unpleasant. Unfortunately, the driver, Joe, was not professional at all and drove very recklessly.
During the four-hour journey, he spent around 90% of the time on his phone, speaking loudly on calls. When he was not on the phone, he was scrolling through TikTok. His phone was connected to the car’s speakers, so you can imagine how unpleasant, distracting and unprofessional this was.
We repeatedly had to ask him to lower the volume, concentrate on the road and turn on the air conditioning.
Some of his overtaking manoeuvres were particularly dangerous and made us feel genuinely unsafe.
When we finally arrived in Abu Simbel, Joe took my phone without my permission to take a selfie and send it to his manager. He then asked me to write to you that the journey had gone well. I refused to do so, as this was clearly not the case.
We were honestly very relieved that Joe was not our driver for the return journey to Aswan the following day. The driver, Mohammed, was completely different: careful, polite and friendly, and the car was clean. The return journey was a completely different experience.
I am sharing this feedback because this is not simply a matter of comfort or customer service — it is a genuine safety issue. A driver spending most of a four-hour journey on his phone, watching TikTok and making dangerous overtaking manoeuvres is completely unacceptable.
I sincerely hope you take this complaint seriously and review the behaviour of this driver. Passengers should never be put in such a situation.
Finally, I am still waiting for the refund of the third ticket, which I paid for unnecessarily on both journeys. I would appreciate confirmation that this refund will be processed promptly.
아스완에서 아부심벨까지, 미니버스 동네버스, YallaGo, 2026. 10. 7.
AH
Alberto HThe transfer was safe and the driver drove well. We really appreciated that he brought us water and Pepsi for the journey. Communication could have been much better, though: he was very quiet and didn’t let us know when we were stopping. He also chewed gum quite noisily, which made the ride a little less pleasant. Overall, a safe trip with a thoughtful touch, but clearer communication would have made the experience much better.
아스완에서 아부심벨까지, 택시 VIP 3pax, Your Bus, 2026. 10. 4.
TC
Thais CThe driver was so nice, and the car also. Everything was perfect!
아스완에서 아부심벨까지, 미니버스 관광객, Visit Egypt Tours, 2026. 8. 31.
YP
Yves POur driver was wonderful, very kind and funny.
We felt secure.
He was on time.
All was perfect
아스완에서 아부심벨까지, 택시 VIP 3pax, Your Bus, 2026. 5. 9.