SV
Sonja VThe boat was overbooked. There where a lot of people who had to sit on the ground of the outside upperdeck.
Otoci Gili — Bali, Trajekt Gliser, Ekajaya Fast Ferry (Eka Jaya Fast Boat), 24. srp 2026.
TP
Tamas PThe boat left and arrived on time. It was comfortable. On Gili Meno you have to pay extra for a small boat because the big boat can't dock at the port. It's cold on the boat, the air conditioning is on very hard. A thicker sweater would be good. Overall, everything was fine.
Otoci Gili — Bali, Trajekt Gliser, Ekajaya Fast Ferry (Eka Jaya Fast Boat), 16. svi 2026.
NF
Nuno FThe boat is to old no conditions in the bathroom
Otoci Gili — Bali, Trajekt Gliser, Karunia Perkasa, 24. kol 2025.
HS
Harald SHufe delay with Limited Information
Otoci Gili — Bali, Trajekt Gliser, Gili Gili Fastboat, 23. kol 2025.
LM
Luis MEverything perfect
Otoci Gili — Bali, Trajekt Fast Boat, Marina Group, 14. kol 2025.
MR
Maria ROcean was a little bad, boat was jumping on the waves for half of the trip
Otoci Gili — Bali, Trajekt Gliser, Buyuk Fast Cruise, 13. kol 2025.
GM
Guy MTrès bon service
Otoci Gili — Bali, Trajekt Gliser, Gili Gili Fastboat, 13. kol 2025.
SB
Siri BThe two stars are given to the boat and the trip itself. The boat was great and the trip was comfortable. But…
The reason for the low stars is the absolute terrible experience we had at the Gili Air ticket office.
Long story short: We had tickets, but the day before we received a message on WhatsApp about a cancellation due to weather. We accepted the cancellation and refund.
On the departure day, we decided to visit the ticket office to see if the boat was going anyway, as we have experience that this happens. The guy at the office confirmed that the boat was still going, and offered us tickets with a 20% higher price than online. So, we bought the tickets online on the spot.
When we showed him our new booking confirmation, the whole atmosphere changed and he started to be very difficult and rude.
- At first, he kept talking about our cancelled tickets. We explained several times that these were new tickets, and that we had paid a second time.
- Then he started to talk about a «list» and how we where not on his list, because we cancelled yesterday. We kept showing him the new confirmation, explaining that we had paid for new tickets. And, he was willing to sell us tickets just minutes ago, so the list could not be that important.
- Then he claimed it was «too late», and that we could not buy tickets «five minutes before». This was at 9.15, and the boat was leaving at 11.
He called me a liar to my face three times, but was unable to say what I was supposed to be lying about. I tried to call the boat company on WhatsApp several times, but they did not answer. But when he called them, they answered every time. So I sent the new confirmation by text to the company on WhatsApp, and asked for help.
It was not untill we started asking for his name to file a complaint that things started happening. He called the office a couple of times, and then he finally gave us our tickets.
The whole thing took about 20 minutes and was extremly uncomfortable. Being called a liar, and being yelled at for about 20 minutes straight, when we have paid for tickets, is completely unaxceptable. Not once did we receive an appology, either from him or from the office. This behaviour is not suitable for a service agent.
Otoci Gili — Bali, Trajekt Gliser, Gili Gili Fastboat, 9. kol 2025.
DB
Daniel BVery poor service
No answer
Otoci Gili — Bali, Trajekt Standardno, Bali Tour, 7. kol 2025.
AV
Andress VThe place to get your tickets is hard to find. The name of the campanula is different than on your booking confirmation. The bost is very small and tight. When we go again we choose the big Boat.
Otoci Gili — Bali, Trajekt Gliser, Karunia Jaya, 5. kol 2025.
