T
Timsoehngen Good Morning cat Ba itself was Great with a well informed and organized operateur, the First Bus from sapa to Hanoi with sao viet
Sapa — Hai Phong, Autobus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 11. lis 2026.
KT
Kanishk T1. Misrepresentation. The listing shows a premium double cabin bus, and that is what we booked. We were instead put on a Sao Viet bus that has single cabins only. 12Go's own listing for that bus describes it as "Single Cabin | Bus": one berth for one person.
2. Two passengers in one single berth. We paid for two travellers but were given a single berth to share. The operator's representative (Jasmine, +84 83 608 5607) told us she had arranged for our two cabins to be changed into one double cabin. There is no double cabin on that bus. When I complained, she insisted the lower berth was a double. I sent her photos of the upper and lower berths showing they are identical in size, and she stopped responding.
3. Unsafe conditions. I am 6'3" and my co-traveller is 5'10". We spent an overnight journey crammed into a berth built for one person, with me partly on the floor. Half the bus was empty. We repeatedly asked for a separate berth, including through a translation app, and the driver and conductor refused. We have both been left with back pain.
4. Abusive staff. The conductor responded to our complaint with rude and obscene language. Treating first-time tourists like cargo to be moved from point A to point B is unacceptable, and it should not be tolerated from an operator 12Go promotes on its platform.
Sapa — Hai Phong, Autobus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 10. lis 2026.
HN
Holly NComfortable bus with plenty of toilet breaks. Very organised. The only downside is the long break between each bus.
Sapa — Hai Phong, Autobus Spavaća kola 1. klase, Good Morning Cat Ba Bus (Good Morning Cat ba), 14. ruj 2026.
HL
Hidde LEven though we booked the bus at
Sapa — Hai Phong, Autobus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 9. ruj 2026.
YM
Yana MWhen we arrived to the ferry terminal before cat ba island, our bus driver just left us there. We paid to be taken all the way to cat ba town. There were only two of us left for this part of the journey so I assume this is why (they decided it wasn’t worth their time), but nonetheless felt ripped off. The driver kind of laughed at me when I said he needed to take us there because that’s what we paid for (google translate). Otherwise the bus was comfortable and left on time.
Sapa — Hai Phong, Autobus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 28. kol 2026.
S
Sandra Communication before the trip was good. Sleeper bus was comfortable. Water and wifi. From Hanoi to ferry and from ferry to cat ba city centre was a normal bus. Regular seats. Not too bad, were only short trips.
Sapa — Hai Phong, Autobus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 12. kol 2026.
FB
Fabian BChanged our bus in Hanoi, first bus driver didn’t inform us about anything, probably because he didn’t speak English, bus had some beeping all night and he also drove pretty fast in bad weather and on winding road, so we couldn’t sleep a lot. But that was another company, as soon as Goodmorning Catba took over, we were informed about every stop, change of vehicles and brought directly to our destination.
Sapa — Hai Phong, Autobus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 2. kol 2026.
M
Miloslava I was bit worried after hearing a lot of different things, but it was just great! Communication was excellent, bus was very comfy, driver was superb . Would definitely book again
Sapa — Hai Phong, Autobus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 1. kol 2026.
IL
Irene LThe buses were late
Sapa — Hai Phong, Autobus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 23. srp 2026.
SM
Skyler MWe booked a vip sleeper bus and we were put into a tiny bed sleeper bus where they had kicked a small kid out of one of the beds so another person could sleep and he was sleeping on the floor and it took twice as long because we had to stop at 15 different places because they were doing deliveries to shops
Sapa — Hai Phong, Autobus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 5. srp 2026.