ZW
Zaw WWe were late a little bit and called the number on the voucher. No body answered and we missed the bus. I cannot find any contact for 12go.asia support. We requested to change the date at check in counter. They said we cannot change. We had to buy the new ticket for three people.The bus did not arrive on time - almost 2 hours late. We travelled with transport company, 999.
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 2. stu 2026.
MB
Mohammed BGreat customer service and great secure driving!!
Bangkok — Phuket, Autobus VIP 24, Lignite (ลิกไนท์ทัวร์), 1. stu 2026.
E
Emily The bus driver was supposed to drop me at the airport, instead i got dropped 20 minutes walk from the airport. I had to wait 20 minutes in the heat for a grab with all my luggage. As a solo female travelers this is very dangerous
Bangkok — Phuket, Autobus Izravna linija, Montanatip (Montanatip), 23. lis 2026.
B
Brandon Timing was perfect, left on time and arrived slightly early. Bus was not comfortable and service was abrupt and came off as rude. I was told i had to put my seat up because it was too far back so I was forced upright whilst the person in front of me was on my lap basically lol. Cramped and not a great vibe on there, they did stop for food around 10pm which was a lifesaver and it was a nice market with plenty of options.
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 23. lis 2026.
AV
Andrey VThere was a transfer, which, I believe, the initial offer did not disclose. The bus was stacked. The departing point is in a tiny and uncomfortable office in a dubious alley. Everything happened right on time - which is the most important thing to me, but the transfer was super inconvenient and the transfer vehicle was awful (all due respect).
Bangkok — Phuket, Autobus Izravna linija, Raja Ferry (ราชา เฟอร์รี่), 16. lis 2026.
MA
Muhammad AThey played an annoying very loud radio at the last 3 hours, making it impossible to relax
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 6. lis 2026.
JR
Jeremy REasy to use website
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 6. ruj 2026.
NK
Natalia KTickets to phuket to patong bangla stadium, nobody made it there, as they simply drop off at bus station.
Offered 100 baht to travel from bus,station to patong.
Horrible speech of ppl involved in change of bus in surat thani, the guy was either stoned or drunk, or probably kratom addicted, he could hardly speak. He was asking ppl to move 3 times, with suitcases, without any purpose.
As I told him ots a sum of the whole company 12go and the tour operator they are involved with, he started ggreathenknv ne, that they will not take me to phuket if i dont give them my ticket wich is a proof that destination was patong,and not . There was only one dtop
Bangkok — Phuket, Autobus VIP 24, Phuket Travel (ภูเก็ตท่องเที่ยว), 10. kol 2026.
TR
Triyasha RMy blanket had holes. I requested a replacement, but the bus attendant declined. Furthermore, both seats had issues,neither reclined properly, and one seat was in poor condition. Furthermore, the bus attendant was rude, she took blankets back before reaching the destination, even though the air conditioning was blasting and it was too cold inside.
Bangkok — Phuket, Autobus VIP 24, Phuket Travel (ภูเก็ตท่องเที่ยว), 10. kol 2026.
PA
Priyanshi AIt was very very cold despite wearing a jacket and blanket, even if we told the crew, they didn’t do anything about it.
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 26. srp 2026.
