Overall good. The process was easy and the staff were super helpful.
However, I wish I was given information more upfront. I did not know where I was going and what the next steps were. Most importantly, 12GO should have made it very explicit that the sleeper bus to Pakse from Vientiane is shared. If I had known, I would have booked for both seats and not shared with a stranger.
วังเวียง ไป ปากเซ, รถตู้ Minivan + Sleeper Bus, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), 27 ก.พ. 2025
EH
Emma H
Driver of the first leg of the journey wasn't great. (Speeding, playing on his phone whilst overtaking) However the communication and service by Sarah company was excellent. There was a car waiting for us at the 1st drop off point which took us to our bus. The lady collected our tickets for us and checked which bus we would be boarding. She made sure we had everything we would need, and if we had any questions before leaving. Excellent service, let down only by the 1st driver.
วังเวียง ไป ปากเซ, รถตู้ Minivan + Sleeper Bus, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), 7 มี.ค. 2026