I actually expected the worst because of the negative reviews I have read. 4pm was the pickup time and it was communicated in the confirmation email that pickup might be delayed. I almost panicked. At 4pm I did receive a call from the driver that he would pick me up at 4:30pm so that was good enough. It was a short ride to the train station and I appreciated that the driver helped me with my luggage. Not a complicated process for me for this Vang Vieng to Vientiane train booking via 12go. Thank you.
I had to collect the printed ticket at the station and i don't recall that being pointed out to me in emails but they explained it at the station and i was super early so it wasn't a problem , boarding was fast though first class being the furthest carriage is annoying.
วังเวียง ไป เวียงจันทน์, รถไฟ ที่นั่งเฟิร์สคลาส, Laos Railway by Family Service, 8 ต.ค. 2026
AM
Aldric M
We received the tickets immediately after placing the order (the booking was made 4 days before departure).
There were no issues during the journey, and the train was very spacious.
However, we were not given any choice of seats, which meant that the two of us were not seated together, but 5 rows apart. There were empty seats available, though.
I believe you should review the process for items such as pocket travel knife. Instead of throwing our traveling expensive instruments you could put it in a sealed envelope that we get back once we get out … thinking that my very expensive Swiss knife and my daughter Swiss knife have been taken by your staff is way too rigid. A parallel option should be offered to get it back after the journey.
วังเวียง ไป เวียงจันทน์, รถไฟ ที่นั่งชั้นสอง, Laos Railway by Family Service, 11 ส.ค. 2026
IS
Isabel S
The train itself was ok but 12Go didn’t actually send me my ticket, just confirmation. Fortunately they allowed me to collect it in person.
วังเวียง ไป เวียงจันทน์, รถไฟ ที่นั่งชั้นสอง, Laos Railway by Family Service, 11 ส.ค. 2026
E
Elisabet
Excellent punctuality and order. Loved the experience!
วังเวียง ไป เวียงจันทน์, รถไฟ ที่นั่งชั้นสอง, Laos Railway by Family Service, 31 ก.ค. 2026
SO
Sarah O
Comfortable and on time
วังเวียง ไป เวียงจันทน์, รถไฟ ที่นั่งชั้นสอง, Laos Railway by Family Service, 18 ก.ค. 2026
MG
Max G
No food in train station. Limited options on board
วังเวียง ไป เวียงจันทน์, รถไฟ ที่นั่งชั้นสอง, Laos Railway by Family Service, 29 มิ.ย. 2026