Punctual, well organised (out-printed list of participants) and appropriate driving manners.
Things to be optimised: The number of the bus stop was not 2, but 17.
Good ride from Krakow to Katowice Airport. Much cheaper than a private car, and very fast, a bit over an hour, which was faster than I even thought it would take. No real complaints. The van was a bit tight on legroom but not too bad for an hour.
I had a good trip. Ho fatto un buon viaggio anche se l'autista andava molto veloce ed è stato un po' spericolato Infatti siamo arrivati con 40 minuti di anticipo. L'autista andava troppo veloce faceva frenate brusche e cambi di corsia improvvisi.
Hotel Shuttle. Waiting right outside the airport. Coming back to the airport I didn’t use my return ticket. Once you get to the International bus station there isn’t even a Matuszek sign so you are aware of the pick up points. They tell you it picks you up on a road, the road is very long! Personally I wouldn’t use this and I would use the public transport. Return ticket on public transport is much cheaper and easier to commute.
I was unable to find the bus, and this didn't appear on the screens. But they called me by phone. I was unable to find the bus, and it didn't appear on the screen. When I was looking for another transport mean, they called me by phone and tell me bus was upstairs. Thank you. I hope next time won't be so difficult.
Driver and Bus were absolutely OK. But ticket reservation didn't refer to the specific hour we book. Driver and Bus were absolutely OK. Ticket reservation didn't refer to the specific hour we booked ! ! It was only saying "24 hours availability" ! But we wanted to be SURE that we will leave at 2 PM, so we had to contact you by phone, to make sure !
Šofér na nás čakal, lebo lietadlo meškalo skoro hodinu, nepredpokladala som, že bude tak dlho čakať. Bol ústretový, takto si predstavujem služby zákazníkom. Perfektné, ďakujem.
Personal touch( giving me a ring ). The journey out was faultless for the money , giving me a ring when I got to the airport to tell me there is a place vacant on an earlier bus still at the airport which I gladly filled . The overall experience was somewhat tarnished because the return bus was 70 minutes late leaving it tight for time at the airport. Alls well that ends well , I caught the flight. Return bus 70 minutes late.
The driver was very polite. The bus was outside of the airport when we arrive so it wasn't difficult to find it. The seats were not very comfortable for 2hour trip. The van was too small for 12 peaople and luggage.
Sehr freundliche Fahrer- einfache Kommunikation vorab - Ticket, das ganztägig einlösbar ist - keine Wartezeit auf den Bus (herrlich!) - Abholort war leicht auffindbar - sehr freundliche und höfliche Begrüßung - sofortige Abnahme des Gepäcks - ruhige Atmosphäre im Bus - angenehme, warme Temperatur im Bus - angenehme, entspannte Fahrweise.
It’s extremely confusing how you communicate with the customers, the trip time was changed. It’s extremely confusing how you communicate with the customers, the trip time was changed From 21:40 to 23:25 and in real life the bus left at 23:00, and I didn’t receive any notification for this changed, i just happened to be early there.
Excellent service. The company contacted me before my journey to get my phone number. They make sure that all the passengers are accounted for before the buses depart. They call people if necessary. They are aware of the flights of their passengers and potential delays. All in all it's excellent service, I did not expect it.
