Crispin was excellent driver and very safe and thoughtful. Also helped us with the luggage over and above what we needed. 10 out of 10 his performance!
My driver Arnold Odi was very professional and kind. I really enjoyed my ride with him. I am booking through you my return from Bagiuo to Manila airport, I hope you can allocate the same driver for me. Many thanks Riyadh
The operator was a bit early and informed us before the 10-12 hour taxi ride that he only had 2 hours of sleep, because he did the same drive there just before. The driver almost fell asleep during driving which made us feel very uncomfortable
5 stars even though during our first pick up was a bit miscommunicated with the driver and the local operator. Our voucher’s statement clearly stated about the pick up time. I called and texted the driver and explained and told me and showed me the text that they sent to them about the pick up time and that was 10:30PM. Our pick up time supposed to be by 5AM that was showed on oir voucher and the time I choose to be pick. We’re waited for almost 3.5 hours. I think this is only a miss communications between them and not by the 12go. Both drivers(from 2 trips the second trip was on time) from these base from my experiences is very recommendable, they are so courteous. I still really appreciate their services. I until the next visit still using 12go.
The van arrived 45 min late, but we had been previously informed.
There was a big van just for 2 people.
The driver and copilot didn't wear the attire described on the voucher.
Sometimes, they drove unsafely.
There was a lack of communication about the stops planned.
Driver right on time at the right place and no problem to bring us at destination. Only the driving could be a little bit improved by being smoother but really not a big deal. Good service!
The driver was ok. But he arrived 3 hours late for a 2pm pick up because he had to leave the airport and service another customer going to Ifugao and pick us up in Baguio. We left Baguio 6pm and arrived Manila at 3am. Imagine the stress of the kids. To the operator, please do not do this to your drivers. That was like a 2 days drive. Let us avoid accidents by letting them have enough rest. We deserve a discount for the long wait. We checked out at 11am and had to wait until 6pm. NOT a very good experience.