B
Bianca Unfriendly bus driver who screamed at us and touched us, even we were awake already.
The bus was dirty and smelled like smoke.
Bas VIP 20, Vietnam Luxury Travel, 4 Apr 2024
NT
Natalia TOne guy contacted me through WhatsApp and they picked me up from my hotel and dropp me off in my hotel too. Thanks very much!
Bas VIP Sleeper 34, Luxury Van Limousine (Luxury Van Limousine), 25 Mac 2024
VC
Victor CThey change the bus and location of the departure. WhatsApp service help a little but sometimes informations missing. Bus arrived 40 min before the real time and go 5 min after.
Got sick on the bus because of AC. Also team was really friendly but can’t help you or answer any question. Finally i arrived to my destination. Rating on Vietnamese standard.
Bas VIP 20, Duc Duong Bus, 10 Mac 2024
SB
Sean BOverall it got us from A-B - the bus was about 45 minutes late! The wifi wasn’t working but they did have working USB ports and aircon 😊
Bas VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), 24 Feb 2024
A
Andrew Trip was as comfortable as a long bus journey can be. The pick up was a little early and the communication limited due to language however we got where we needed to be in good shape
Bas VIP 20, Duc Duong Bus, 17 Feb 2024
AA
Anano AIt was okay. We left 1 - 1.5 hours late. The bus stopped multiple times for some baggage and other passangers.
Bas Tempat Tidur 41, Grouptour (Công ty du lịch quốc tế Grouptour), 26 Dis 2023
AL
Alexis LPerfect service, they had no more space for us in the bus we booked so we were outclassed in another one. We slept well and there are toilets inside which makes it Even better
Bas Limosin, Queen Cafe Bus (Queen Cafe Bus), 23 Dis 2023
YP
Yann PPick up point was wrong, they had to send us a taxi
Our name was not on the driver list, we had to solve this problem
The real bus company is queen cafe bus, which has really old bus.
The seats can not move anymore, the electronics things like the remote controller for the seat or the TV are broken
The seats are really small for the legs
And finally, the bus driver drive really fast, but we managed to arrive 1h30 late
Bas Local Cabin, Sapa Discovery Travel, 8 Nov 2023
TM
Tomasz MAt first, they sent us a pick-up location that was 300m from the point where the bus actually stopped and. They gave us the actual pick-up point shortly before the departure and we had to move there in a sudden hurry with full luggage in rain. The bus that picked us up was of the good standard. It was in accordance to the pictures attached to the offer (we intentionally paid more to get VIP conditions). However, after we had settled down a guy from the staff came to us and said that we shortly need to switch the bus. After half an hour we had to pack ourselves up and get on the other bus. The other bus was terrible. It was not even close to the bus on the pictures attached to the offer. The seats were narrower. Overall it was very dirty, pillows and blankets, if present at all, were stinky as if they had never been washed. The vents were broken so that they we were not able to close them up. When we complained about it to the staff they fix them by sticking a plastic bag into vents. The bottom line is, we believe we paid for the bus we were in at first but for some reason they moved us to the other bus of a lower standard.
Bas VIP 22, Techbus VN JSC (Techbus Vietnam Joint stock company), 6 Nov 2023
MD
Maureen DIm still confused re departure time. Fortunately I was picked up from my hotel and dropped at the bus stop for 17.45.and the bus departed. My e ticket clearly said 18.45..
The pick up guy was a pleasure. We chatted on the bike. He rCed me to the bus drop off. I checked with driver, thru google translate, told him my ticket 18.45.
My name was on his list. For 17.45.
I'm still puzzled. But happy to be on bus.
The support service via email was excellent. And replied instantly.
Bas Limosin, Queen Cafe Bus (Queen Cafe Bus), 20 Okt 2023