Overall great experience. Immediately after booking (34 days prior train departure) we received an email with a booking confirmation, however, it took very long until we received the ticket confirmation/voucher (11 days prior train departure). The shipping of tickets went smooth, however, we never received an email confirming the shipment of the tickets as it was mentioned in the ticket confirmation email.
So overall the train ride was superb, just a little bite nerve killing waiting for confirmation or hoping tickets will arrive:)
รถไฟ #1005 ที่นั่งชั้นสอง, Sri Lanka Railways, 20 ก.ย. 2022
When a family book tickets they are assigned random seats and not together.
Then police come and inquire you about the seats.
No one wants to leave kids and others at random places
รถไฟ ชั้นสอง, Ella Odyssey, 16 เม.ย. 2022
Fast efficient service
รถไฟ ชั้นสอง, Ella Odyssey, 16 เม.ย. 2022
Very expensive way to guarantee a seat. We booked Kandy to Ella train journey on 13th April 2022 (reserving just over 1 month before), reserving for $39.34USD, for two tickets for 2nd class seated. We ticked that if these were not available that we would take an upgrade. We were emailed 1-2days later to say that there were no 2nd class tickets and asked if we would pay the extra of $5.5USD/person, which we accepted and paid
We subsequently came to Sri Lanka and was told by our taxi driver (who is from Kandy), that we grossly overpaid and this was a complete ripoff. He explained that the tickets are only a fraction of the cost and that we should make a complaint about the website. When we checked the tickets on the train, we found that they only cost 2400Sri Lankan rupees which at the time of ordering (mid-March 2022), equalled 8.88USD. This seems to be a hussle that relies on foreigners paying over and above the cost of the ticket for fear of tickets not being available. This was one of the more expensive international websites to use so I would at least encourage people to shop around for cheaper prices
The train journey itself was great. Slightly delayed by 20mins but otherwise well timed, regular snacks and great views. It was busy on most carriages however there were a few free seats (maybe 90% full, this was on Sri Lankan New Year’s Eve as well which I believe is normally a very busy time). I cannot comment on how full 2nd class seated was (I am presuming it was full as per 12Go’s email to us). Our driver did insist that tickets are always available on the day (although I think this is only for non-seated tickets), so it leaves me wondering if I would bother booking again in advance (with a large price markup of over 600%) to guarantee tickets or just take a chance getting tickets on the day…I would certainly at least shop around for other websites anyway
รถไฟ #1015 ที่นั่งชั้นหนึ่ง, Sri Lanka Railways, 14 เม.ย. 2022
The price was clearly changed
รถไฟ #1005 ที่นั่งชั้นสอง, Sri Lanka Railways, 10 เม.ย. 2022
They changed the date
รถไฟ #1015 ที่นั่งชั้นสามที่ถูกสำรอง, Sri Lanka Railways, 3 เม.ย. 2022
Would have been excellent had another train not derailed in front of us. Had to get off carry luggage 500 metres to next station to get onward train. Only lost about an hour so very good all considered.
รถไฟ #1041 ชั้นสอง, Sri Lanka Railways, 3 เม.ย. 2022
Everything was just smooth and handled professionally. Very happy with the service overall.
รถไฟ #1005 ที่นั่งชั้นหนึ่ง, Sri Lanka Railways, 30 มี.ค. 2022
An excellent service for train tickets! 12go purchased the tickets in advance and delivered them to the hotel. Upon arrival at check-in the tickets were waiting for us. It made the trip smooth and easy. Many other travels had to wake up early or go to the station the day before whilst we had them in our possession from day 1! I messaged 12go to check the train details and they responded extremely quickly. Could not recommend them enough! Thank you so much
รถไฟ #1005 ที่นั่งชั้นหนึ่ง, Sri Lanka Railways, 29 มี.ค. 2022
These guys did exactly what they said they would. Trustworthy and efficient. I recommend their service. Peter
รถไฟ #1005 ที่นั่งชั้นสอง, Sri Lanka Railways, 25 มี.ค. 2022