SD
Sheila DLater, spend almost 5 hours more... staff terrible and wanted we walked 20 min far from to take the bus in other place.
Bus VIP, Billion Stars Express, Feb 7, 2024
BD
Benjamin DArrived 15 mins late which is fine but arrived 2.5 hours late, had a flight booked and should have arrived 3 hours before but we only just got in with minutes to spare for check in
Bus Express, Super Nice Express, Dec 1, 2023
AH
Anna HThe bus came 20 minutes later, so we arrived 1 hour later in Kuala Lumpur due to traffic. The bus was comfortable and the bus driver was friendly.
Bus VIP, Billion Stars Express, Oct 25, 2023
MF
Michael FStaff to check in not friendly
Bus started 40 minutes later.
Not allowed to have a drink in the bus for 5 hours
Arrived in the end at 1900 so it took 7 hours
communication on board war terrible
Bus VIP, Billion Stars Express, Oct 9, 2023
NM
Niall MThe bus arrived 3 hours late.
Only about 30 mins of this could be attributed to traffic. The rest is due to leaving 40 mins after the advertised time (despite the bus being there 10 mins after it, we sat for 30 mins with nobody new getting on) and terrible estimation from the company. The bus makes a lot of stops that mean it has to drive out of the way which is completely understandable for a bus but it needs to be included when estimating the arrival time.
Spending 8 hours on the bus when we were expecting 5 was very frustrating.
The second issue was the stops. In the 8 hours on the bus, the only opportunities to get food were stops at bus stations (which often don't have much to offer).
Excluding all of the above, the seats were at least relatively comfortable.
Bus VIP, Billion Stars Express, Aug 19, 2023
MS
Marcel SEverything worked fine, bus was on time, seats were comfortable and we arrived without problems in KL. The only thing is that they pick up other people in different locations so we started one hour late so we arrived as well one hour late. But besides that everything went smooth
Bus VIP, Billion Stars Express, Jul 28, 2023
KR
Khadija RGood except half the bus had a broken seat so you can’t lift up your feet. Get someone to fix it. And the trip took an hour and a half extra than it said it would take online when I bought the ticket.
Bus VIP, Billion Stars Express, Jul 25, 2023
KB
Kai BIt was nearly 2 hours late. Bus driver burped all the time and made noises, one time came in with a cigarette in the bus. Drove while honking all the time. But he was friendly
Bus VIP, Billion Stars Express, Jun 30, 2023
LR
Luca RDriver very rude, the bus arrived 3 Hours later.
He stops at the Station without saying anything and we hat to descend the bus the Next Station 45 Minutes far away from the other drop off Point.
Bus VIP, Billion Stars Express, May 4, 2023
M
Madeline Took 8 hours instead of 4 but there was a lot of traffic. One stop for toilet in a hole in the ground which was unpleasant. But all in all very comfortable.
Bus VIP, Billion Stars Express, Apr 26, 2023
