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Catherine RShould be 0. Pick up office is closed at night and they don't tell you right away. You need to be the one calling them on their signboard (not provided on the email, btw).
Turns out that they are just a 3rd party booking office that will book you with whatever bus is available. So, 12go is a booking party, grouptour is yet another booking party. Suuucks!!! And is way more expensive than the regular bus ticket for luxury sleeper buses.
Do not book here. Book directly through your hotel.
Also, bus driver was rude.
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), May 24, 2024
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Andre We strongly recommend this bus company, the travel went smooth with 3 stop of 30 minutes each.
Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), May 17, 2024
A
Andrea We booked the Laman because they said the have wifi and we really needed to be able to connect to some meetings. Wifi did not work, we asked the workers, they said they will check it but never did and never gave us feedback about it.
Train #SP3 1st Class Sleeper, Laman Express, May 16, 2024
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Jen NOverall experience was ok. Just find the drivers were rather rude.
Bus Upper Single Cabin, Grouptour (Công ty du lịch quốc tế Grouptour), May 8, 2024
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Skyler JThe Saoviet travel bus was pretty nice and clean. The driver and the others helping facilitate the ride not so much. Grumpy and rude. Except for the ticket lady, she was nice. Would recommend a different bus company.
Bus VIP Luxury 22, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), May 6, 2024
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Kalliopi KOur trip was fantastic! Even if we got late because of the delay of the airplane, the driver was waiting for us. Very comfortable trip, the bus was clean, great experience!
Bus VIP Luxury 22, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), May 5, 2024
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Elise VIf you’re looking for an excuse to upgrade your sleeper, this is is. The trip gets an overall 2 stars because it was clean and it left and arrived on time. But that’s sadly where the good times ended for us. Our seats had been changed and that wasn’t communicated well enough to the guys onboarding us, so we walked from section to section hoping for help. By the times we got to our bed we were questioned a few times, but thankfully not kicked off. We had someone either leave or arrive at every stop which was very disruptive. My least favourite was the drunk who literally stumbled in and collapsed on his bed. Then the door wouldn’t stay closed, so we unfortunately had it open all night. Really wishing I’d just paid the extra for a private 2 bed room to avoid all the disruptions.
Train #SP1 1st Class Sleeper, Vietnam Railways (Đường sắt Việt Nam), May 2, 2024
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Caroline No issues with this bus, very clean and on time to leave.
Bus VIP 24, Daiichi Travel (Daiichi Travel), May 1, 2024
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Xuan VDespite the bus arrived with almost one hour late, everything was great. We have bottles of water, comfortable sleeper. I recommend.
Bus VIP Cabin, Full Moon Party Tour (Full Moon Party Tour), Apr 26, 2024
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Nicola MThere was no toilet on the bus and it didn’t stop until 4hrs into the journey. My cabin was okay but my husbands light didn’t work along with a couple of other issues. We took a different company back to Hanoi that was better.
Bus Lower Single Cabin, Grouptour (Công ty du lịch quốc tế Grouptour), Apr 24, 2024
