SS
Savannah SEasy purchas
Train #NOZOMI 41 Standard, Shinkansen JR Central (Shinkansen JR Central), Apr 1, 2024
CV
Claire VTrying to find the correct part of the station and use my tickets was very stressful
Train #NOZOMI 11 Unreserved seat, Shinkansen JR Central (Shinkansen JR Central), Sep 11, 2023
RT
Rangie TI purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.
Train #NOZOMI 41 Green Car, Shinkansen JR Central (Shinkansen JR Central), Jul 29, 2023
NY
Nilay YThe bullet train ride was good. The main issue was transferring from Tokyo station to the Shinkansen. It was very complex and took a very long time. We needed to ask around a lot too. It would be great if the tickets came with some kind of map/guide to help travellers
Train #NOZOMI 49 Standard, Shinkansen JR Central (Shinkansen JR Central), Jul 15, 2023
LG
Luis GThe no reserve seats were so crowded and uncomfortable.. there was way too many many waggons with available seats. It was difficult as uncomfortable to find a seat and smelly
Train #NOZOMI 45 Unreserved seat, Shinkansen JR Central (Shinkansen JR Central), Mar 15, 2023
CW
Christopher WSmooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.
Train #NOZOMI 1 Unreserved seat, Shinkansen JR Central (Shinkansen JR Central), Feb 14, 2023
TT
Thomas TI wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website
Train #NOZOMI 433 Standard, Shinkansen JR Central (Shinkansen JR Central), Aug 12, 2022
VN
Vova NTraveled from Tokyo to Kyoto. The train arrived on time, very fast and convenient service.
Train #NOZOMI 17 Standard, Shinkansen JR Central (Shinkansen JR Central), Jan 20, 2021
