An over-full minivan: drivers wait for too many people than seats and seatbelts before going :-( that is not comfortable for the price but most important: this is not safe for people. We were also 30' late?
Communication with 12go was horrible - we received ticket confirmation less than 2 hours before departure, which is awful.
We barely received any responses from 12Go, and when we did, it was a robotic response. at one stage, we were told we had no tickets left, and then 20 minutes later we received an automated confirmation with tickets. How bizarre!
Furthermore, it needs to be clearer that the booking confirmation takes 2 days to process, it's not acceptable to make that clear once someone has handed over their hard earned money.
There was a driver+ 25 passengers (incl. 4 toddlers) in a van!! Even the local people were not satisfied. There were of course not seat belts for anyone. The driver drove dangerously. The trip took 10hrs. Luckily co-passengers were very nice and friendly.
厢型车 14 座区域厢型车, Naluang (Naluang), 2023年11月25日
OR
Olivier R
有太多的中国乘客,他们非常不友好,登机时不停地推搡。
此评论由机器翻译
Es hatte zu viele chinesische Passagiere, die sehr unfreundlich waren und beim Einsteigen ständig drängelten.
Booked a 14 seater minivan to leave at 7:30 am, was told there was no bus at 7:30 but was leaving at 8:30. Had a flight to catch leaving us worried we would miss it. There was 20 people on a 14 seater minivan so be prepared for cramped conditions in hot weather so wasn’t pleasant.
On the positive side it only took 7 hours not the 10 specified so caught the flight on time. Great service from 12go though. Easy service booking the tickets and great communication. Got us from A to B
Good service, very happy with the arrangement pick up from hotel semd to station. Train very smooth n fast...
All enquiries was responded fast kudos to the team...
Company rejected giving any sort of children discount (for 3 kids) for train tickets, despite that kids under 120cm are free of charge and otherwise are 1/2 price, we were still charged full adult prices when going via the Agency.
火车 二等级, Naluang (Naluang), 2022年12月25日
DM
Davide M
巴士晚了一个多小时才出发。它到达目的地的时间也晚了。巴士上挤满了人,人比座位多。
此评论由机器翻译
Il bus é partito con più di un ora di ritardo. É arrivato tardi alla destinazione. Il bus era strapieno, c'erano più persone che sedili