巴士从河江到河内 Goodmorning 吉婆

我们迟到了大约 90 分钟。送我们到酒店的司机一句英语都不会说，而且非常不友好。他对我大喊大叫，因为他在某处停车，让我们下车。我们没有下车，因为我们不知道自己在哪里。最后，我们还是下了车，但我们不知道，他也没告诉我们。也许我们可以看看谷歌地图，但这仍然不是骂我的理由。再也不会了！

We were ca 90 minutes late. The driver who brought us to the hotel didn’t speak a word English and was extremely unfriendly. He yelled at me because he stopped somewhere and told us to hop off. We didn‘t as we didn‘t know where we were. In the end it was the right place but we didn‘t know and he didn‘t tell us. Maybe we could have had a look at google maps, but it is still not a reason to yell at me. Never again!

巴士与描述不符。没有电视，没有厕所，无线上网速度慢。没有前往河内酒店的交通工具。

Bus was not as described. No TV, no toilet, slow WiFi. No transport to hotel in Hanoi.

从目的地接人的过程有点混乱和紧张。你根本不知道哪辆车属于哪家公司。上路后，一切似乎都很顺利。睡椅宽敞舒适。睡梦中，我们突然被一声巨响惊醒。我旁边床上的妻子被碎裂的车窗溅起的格拉斯盖住了。我们不清楚到底发生了什么，是巴士在稍稍偏离道路时撞到了路杆，还是在通过时撞到了另一辆卡车。不过意外还是有可能发生的，我们很高兴我妻子没有受伤。在我看来，这几乎是个奇迹，因为一大块锋利的车窗玻璃正好砸在我妻子的脸上。公交车一直开了一分钟才停了下来。在停车过程中，我们借助谷歌翻译告诉巴士司机，右后座上部的窗户碎了。他们似乎并不在意。由于车上已经坐满了人，有些人甚至躺在了地上，没有其他地方可以让她去，所以在回河内的剩余行程中，我们一直同床/同座。过了一段时间，有人来清理座位的玻璃，并试图从车外用胶带粘住车窗，我猜是为了防止车窗受到进一步损坏。在接下来的车程中，我们不断停下来贴更多的胶带。大约在到达下车地点前半小时，我们被要求换乘一辆面包车，以便在目的地下车。但面包车已经满员，所以我、我妻子和第三名乘客不得不站在车内。总的来说，我们对事情的进展并不满意，但我认为，如果没有发生意外，整体体验应该是 4 星，而不是 2 星，唯一的批评是接送程序。

The pickup from the location was a bit confusing and hectic. You didnt really know what bus belongs to what company. Once on the road everything seemed fine. The sleeping seat was spacious and comfortable. While sleeping we suddenly woke up by a big bang. Glas from a shattered window was over my wife on the bed next to me. We aren’t sure what exactly happened whether the bus hit a streetpole when coming off the road a bit or if it hit another truck while passing. Accidents can happen though and we are glad my wife didnt get injured. Almost a miracle in my opinion since a big sharp piece of window glass ended up right next to my wife’s face. The bus kept driving for a minute before coming to a stop. During that stop we told the bus driver with the help of google translate that the window on the upper back right seat was shattered. They didnt seem to care. Since the bus was completely full and some laying even on the ground there was no other space for her to go so we shared the same bed/seat for the rest of the trip back to Ha Noi. After some time someone came to clean the glass of the seat and tried to tape the window from outside the bus in order to prevent further damage to the window i guess. On the rest of the drive we kept stoping for a little bit to apply more tape etc. Around half an hour before arriving at the drop off location we got asked to change to a van that will drop us off at the destination. The van was completely full though so my wife, i and a third passenger ended up having to stand inside the van. Overall we aren’t happy how things went but I think if the accident hadn’t had happened the overall experience would have been 4 stars instead of 2 with the pick up procedure being the only criticism.

服务很好，我免费得到了一份点心和一小杯水

great service, I got a snack and a small water for free

别指望能在卧铺大巴上睡觉。总的来说，这不是我坐过的最糟糕的巴士经历，但也不是我想重复的经历。 缺点：大部分时间车灯都很亮，车上有很多叫喊声，即使关上通风口，空调还是会吹出来，非常冷，所以一定要准备一些保暖衣物。每到一站，他们都会拉开我的窗帘，捅我把我弄醒。我们在预定时间一小时后才离开。 优点：很高兴在下车点有一辆面包车，从我的住处步行大约 5 分钟就到了，而不用在凌晨 4 点还要花钱打车。另外，吊舱里有一个 USB 充电接口（它让我的电线和手机很烫，充电速度很慢，但还是很有用的）

Don't expect to be able to sleep on the sleeper bus. Overall, it was not the worst bus experience I've had, but not one I'd love to repeat, either. Cons: Very bright lights on most of the ride, lots of yelling on the bus, even with the vent closed, the a/c still comes out and is very cold so make sure to have some warmer layers as an option. Every stop they would fling open my curtain and poke me to wake me up. We left an hour after scheduled. Pros: it was very nice to have a van at the dropoff point that took me about a 5 minute walk from my accommodation instead of needing to also pay for a taxi at 4 in the morning. Also, there is a USB charging port in your pod (it made my cord and phone very hot and was a slow charge, but helpful nonetheless)

从河江坐车到河内。汽车在离河内市大约 15 公里的地方下了车，我们被安排上了一辆车，车上的行李和人都没有足够的空间。到达河内的时间比广告上说的晚了一个半小时。

Took a bus from Ha Giang to Hanoi. It dropped is like 15 km out of the city, where we were shifted to a car which didn't have enough space for the luggage or the people. Reached one and a half hours later than advertised.

我们通过 12Go 预订的面包车没有出现。而是另一辆豪华大巴。 但他们还是把我们带到了酒店。

Not the Van we booked through 12Go showed up. But another big luxery bus. But they brought us to our hotel.

司机必须停止使用喇叭。 尤其是当我们回到河内时。 喇叭没有任何价值。只是愚蠢

The driver needs to stop using the horn as much as he did. Especially when we got back to Hanoi. No value in the horn. Just stupid

起初，我被告知他们会到旅店接我。当我询问是否符合要求时，他们没有回答。后来他们说我需要自己去坐公交车，他们可以帮我叫一辆出租车。这没问题，但我必须自己付钱，价格是 Grab 的两倍。我问他们，他们也不回复我的电话。服务太差了。 最后，我联系了经理，得到了全额退款，服务很好。

At first I got tested that they would pick me up at the hostel. Whe I asked to conform they did not reply. Then just on beforehand thee said I neede to go tp the bus myself and that they could order a taxi for me. That was okay but then I had to pay for it myself, which was double the price of a Grab. Wheb I asked them about it they did not replay to my teksts. Very bad service. In the end I had contact with the manager and I got a full refund, that was good service.

卧铺很不错。 巴士来得有点晚，但凯特

Sleeper beds were nice. Bus arrived a little but Kate