Chiang Mai Airport scoops up major award for service quality

Chiang Mai Airport garnered one of the top prizes for service quality in the Airports Council International’s awards announced last Monday. The Northern Thailand airport took joint third place in the category of facilities with annual passenger numbers of between five and fifteen million for 2016.

The Airport Service Quality Awards were based on passenger surveys focussing on all aspects of usage and facilities. Passengers rated airports on how easy they were to get to and from, check-in procedures, and security and immigration checkpoints. The quality of shops, food and beverage outlets, and restrooms was also factored in.   

Chiang Mai came joint third with two US airports, Indianapolis and Jacksonville, as well as Cochin Airport in India and Amman Airport in Jordan. The winners in this category shared the honours too. Hyderabad Airport and Tianjin Airport were joint first while Changchun and Hohhot airports shared second prize.

Airports Council International researchers quizzed 600,000 airline passengers at airports in more than 80 countries during 2016. The awards are due to be officially presented at a ceremony in Mauritius later this year.

Chiang Mai Airport is the main air gateway to the North and one of Thailand’s busiest airports. It has routes to destinations right across Thailand and Southeast Asia plus China, Hong Kong and South Korea. 12GO ASIA provides ticketing choices for many of these routes.

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