Production support engineer

Main responsibilities:

• Study of the system operation, its monitoring. Knowledge of specific settings, understanding of the database;
• Understanding the logic of individual components and in general;
• Good orientation in documentation and tasks. Maintaining documentation, updating;
• Analysis of incoming requests, identification of system errors. Solving problems with the system settings or with the help of developers;
• Description of bugs and new tasks;
• Independent analysis of system logs and data in order to detect problems;
• Monitoring the performance and usability of issued features.

Requirements:

• Experience in IT system support;
• SQL;
• Jira, Confluence;
• High level of responsibility and focus on results;
• Knowledge of English for written communication.

Nice to have:

• Grafana;
• PHP at the code reading level is desirable;
• Task testing;
• Business/System analytics.

What do we offer:

• Interesting work with the product that allows millions of travelers to book their trips daily;
• Remote work/work from your own location;
• Opportunity of relocation to Thailand or Poland;
• Paid vacation days, training and various educational programs;
• Good salary according to the experience;
• Enthusiastic friendly team and ability to work in the international environment.