Customer Support Team (based in Bangkok)

Requirements:

• We are looking for exceptional Thai people to join our fantastic international Support Team based in Bangkok.
• Male/Female between 23 to 30 years. (New Graduate are Welcome)
• Fluency in written and spoken English. We will take a special consideration if your TOEIC 550 (additional languages French, Spanish, Chinese or Japanese are desirable)
• Customer service experience.
• Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.
• Availability to work a flexible schedule.

Customer Support (Job Description):

• Resolve customer complaints via phone, email, or social media.
• Assist customers and the operators by providing information they require.
• Hand over the tickets to customers.
• Communicating and coordinating with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them
• Suggest and make changes to have a smooth operations
• Regular contact with current Transport Operators
• Recommend and sell potential products or services to customers.

Benefit

• Salary starts at 18k (negotiable)
• Social Security
• Commission
• Allowance
• Opportunities for growth and development
• Company trip

Please send your CV to support@12go.asia

12GO Bangkok office

We are located at the 318 DOB Building, Rama 4 Rd, opposite Hua Lamphong railway station.
You can take the Hua Lamphong MRT Metro exit #1 to our office (it’s only 30m from the exit). Our office is right next to the 12GO coffee shop.