Sales and Customer Support (Vietnam)

Regular contact with current Transport Operators (be able to speak and write Vietnamese and English fluently)
Confirm tickets manually for manual operators.
Enable/Disable routes according to the advisory from operators.
Ensure prices, photos, routes, and policies of the operators are up-to-date.
Benchmark prices with competitors regularly to make sure we have competitive prices.
Send payment slips to operators after the finance team has transferred the deposit/invoice.
Check on unconfirmed tickets and make them confirmed, ensuring that the customers can travel smoothly.
Balance checking for small-medium sized operators. (GMV <$15,000)
Checklists and agreements filling.
Other duties as assigned, e.g., helping to answer support cases, assist with business trip planning, group booking, handle customer inquiries, and resolve customer complaints via phone, email, and social media.
Track bad reviews and support cases to identify problems & resolve them.
Communicating and coordinating with colleagues and other departments as necessary.

Exciting and active working lifestyle with a product that allows millions of travelers to book their trips every day;
full-time job, 5-days week, 8 hours per day;
Paid training courses, and medical insurance after the probation period;
Transparent and generous vacations/sick leave policy;
Opportunity to grow into the position of Country Manager;
Stock option plan enrollment after 6 months of employment.