PM Assistant with experience in IT system support
The job is to learn very well how the system works and what the settings are. Understand the work of the database, know the logic in general and individual components. To navigate well in the documentation and tasks. Then actively perform all subsequent tasks.
About 12Go.Asia:
- Leading multi-modal OTA (Online Travel Agency) in Asia;
- Headquartered in Singapore with its main office in Bangkok;
- Providing to customers from all over the world online booking services for all sorts of transport (trains, buses, ferries, flights, transfers), visas, hotels and day trips.Production support engineer.
Main responsibilities:
- Learning how the system works and knowing it well afterwards;
- Understanding the logic of individual components and the system as a whole;
- Good orientation in documentation and tasks. Maintaining and updating;
- Analysis of incoming requests, identification of system errors. Solving issues with the system settings or by engaging developers;
- Description of bugs and new tasks;
- Writing release notes;
- Leading individual areas/subprojects (with the prospect of becoming Project Manager);
- Monitoring the performance and usability of issued features.
Requirements:
- Experience in 2nd or 3rd level information system support (preferably web);
- SQL;
- Jira, Confuence;
- High level of responsibility and focus on results;
- Knowledge of English for written communication.
Nice to have:
- Grafana;
- PHP at the code reading level is desirable;
- Task testing;
- Business/System analytics.
What do we offer:
- Interesting work with the product that allows millions of travelers to book their trips daily;
- Remote work/work from your own location;
- Opportunity of relocation to Thailand or Poland
- Competitive salary in USD;
- Paid vacation days, training and various educational programs;
- Enthusiastic friendly team and ability to work in the international environment.