The waiting area in Butterworth is too hot. It should be air conditioned as we have to wait at least half an hour or more for the comfort of the passengers. Furthermore, announcements are not clear and not understood. Too crowded as incoming and outgoing are squeezed in the same room. Improvements should be made asap.
There is no concept of queueing or looking after oku passengers.
My mother was on a cane due to bad back and knee injuries. She is 68 years old..and the staff watched as young men and women pushed past her to get to the lift...and all the seats for waiting were taken up. We wanted to go by train for travels, but she won't know because she doesn't trust KTM to look after people with disabilities.
Train from Butterworth to KL. Comfortable, fast service. Not sure if Platinum service is living up to expectations as yet in this post-COVID time given the number of stops. However the train is clean, and comfortable. Just make sure you clarify the direction of travel when selecting your seats as the seats are fixed if you are like me and don't like a rearward facing seat it may be challenging.
Embarkations n disembarkation point should be clearly stated.eg Penang which pier. To connect to Penang sentral...
Station master was confused in directing passenger which platform to embark on train.
火车 #9179 ETS铂金, KTM, 2022年5月21日
AZ
Adrienna Z
安静,舒适,准时出发,超级干净,晚到几分钟,但比巴士快。我还能要求什么呢?
此评论由机器翻译
Quiet, comfortable, departed on time, super clean, arrived a few minutes late, but faster than the bus. What more could I ask for?