Thanh Trung Travel

We waited at the pickup point, but nobody came. 5 Minutes after the pickup time I got a message from the driver saying that we were picked up at another location 10 km away. He told me to book a Grab to the new location and the he would pay me back the amount for the Grab, which didn’t happened. On the new location he told us to wait 15 minutes until the bus would arrive. After 25 minutes of waiting the bus wasn’t there and he didn’t texted back so I called him and he just shouted at me at the phone. After 30 minutes they arrived we went to the bus and the driver told us to hurry and throw all our luggage into the Bus. So we departured around 1.5 hours later than expected. The ride was very smooth, maybe a bit few stops, but this was alright. We also got a small bottle of drinking water on the bus. The departure stop was again not the one we expected based on the booking, but it was about 1 km away so it’s not that bad. Overall I wouldn’t book it again.

Loud, rude, did not ger confirmation until u reacged

We had the best experience on this bus! The two staff members were incredible, so much more caring and friendly than any other sleeper bus that I have got in Vietnam. Especially Nghia. He was amazing

We were supposed to reach the destination at 4 pm but ended up reaching 8.30 pm. A very long delay on a trip that was supposed to be 6 hours. Also there was no communication at all, many people working in the bus but nobody was speaking English. The bus was stopping here and there and the guys working at the bus run outside to pee and smoke. Passengers were not able to move that time. Also somebody was smoking inside. Finally we reached the destination but not a very good experience.

The bus was about 20 minutes late to depart Tam Coc. It’s frustrating to be told to arrive at a departure point 30 minutes early, only to have the bus arrive late anyway. There was trash stuffed down the side of my seat from previous passengers. Overall the bus wasn’t bad, but it could’ve been a bit cleaner. The bus had some technical malfunctions which meant we stopped multiple times in different locations while different people attempted to fix the issues. We made one short stop at a roadside restaurant at around midday. After that, the only stops we made were to pick up other passengers. The bus did not have an onboard toilet. We didn’t have access to a rest stop or toilet for about 9 hours. The driver and their partner were smoking tobacco pipes onboard throughout the journey. The smoke made my partner cough a lot, as were seated close to the front of the bus, and there weren’t any open windows to dispel the smoke and allow fresh air circulation. Our bus arrived a bit over two hours later than scheduled, making the journey a 12 hour ride instead of a 10 hour ride.

We went through secondary roads, no toilet break for 4+ hours and arrived 2 hours late

Picked this as the shortest time but in truth it took two hours longer. Arrival was confusing as the bus station in Tam Coc had no info but thankfully someone came to find us all. Journey took longer and we didn’t leave on time but the driver was considerate and drove well, not crazy fast. Ample stops, clean bus with comfy beds and options to sit up if preferred. Would use again, but will factor extra time in.

We left with a delay of 30 mins just to stop at the next mechanic so an oil change could be done. After many stops along the route to load and unload packages and other passengers, we arrived with a total delay of 2 hours. Otherwise the trip was fine and service good.

Bus left 40 minutes late and arrived 2.5 hours late to destination.

We was delay for 1.5 hours, waiting for 2 customers. Why, if they miss that start time. Go on the next bus.

We were supposed to arrive in Hue 8pm but we arrived 10.20pm.

No toilets on the bus, you only stop once in 13 hours

Bus stops every hour to load passengers and for rest room . We couldn’t able to sleep and the bus also bumpy

To be improved

Excellent communication from the lovely staff. Bus was at the station early so we could get on and choose a seat in plenty of time before we set off. The bus was very clean, and the seats were comfy, with curtains on both sides for privacy and room to put your bag!

The bus left 45 minutes after the set time. We arrived at 17:30 instead of 4 pm. Everything else was just fine :)

We stayed in the parking for 1h30 before finally leaving. We stopped multiple times for no reason, 30 min for « gas » after the first hour. Managed to get there at 6:30pm instead of 4

Was supposed to be a 6 hour journey got picked up an hour and 45 minutes late and took 4 extra hours as the drivers were stopping off for unrelated stops not telling the passengers, delivering parcels and picking up un registered passengers from random stops.

Overall Bus was 4 hours late. Made may stops Pick Up was false and hat to wait 1,5h until someone came to pick us up. No real Description of the Bus or where it would stop.

Overall the bus was 3h late. Stopped every 20 minutes for some reason and took unnecessary detours.