The bus was expected to depart at 6:55 but they told us it was a bit late and it would arrive at 7:30. At 7:40 a CAR came and picked us up. After 15 minutes, it dropped us off and we got into a VAN. The van was very comfortable and it even had some massage function in some seats. We arrived to Hanoi and suddenly a guy was yelling at us (apparently to leave the van). We have to admit we were a bit scared because we were far from Hanoi city centre. The moved us into a small car and the guy drove us to the final destination.
In the end, and after 3 means of transport, we arrived to our destiny with no issues but everything was weird as they couldn't speak English to explain what was going on.
First we were contacted two hours before leaving that the bus is overbooked. How could we book then when all tickets are already sold?? Then they could (after insisting) book us on a bus there hours later. When we wanted to leave to the bus there was a lot of confusion around the pickup point, a woman called and said they could pick us up at the hotel, then a man wrote via WhatsApp that we need to go to the office. It was really stressy for us. In the end the bus left 30min early with pushy notes and five calls of the woman and the trip took 3,5h instead of 1,5h. Also two other couples could be picked up at their hotel and be waited for but we couldn't. Why?? Really bad experience and not reliable.
巴士 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年1月3日
AG
Alejandro G
15分钟后，我们不得不下车，等待大约20分钟才能登上另一辆满载人的巴士
此評論係自動產生翻譯
After 15 minutes we had to get off the bus and wait around 20 minutes to get into another bus full of people
廂型車 VIP, Truly Hagiang (Du lich Á châu), 2022年11月3日
TF
Timo F
一些非预期的停靠站和巴士换乘，但总而言之很好而且仍然很快
此評論係自動產生翻譯
Some non expected stops and Bus Change but all in all fine and still fast
廂型車 VIP, Truly Hagiang (Du lich Á châu), 2022年10月26日
We had to change twice the car. In one of the cars we‘ve had ants.
The service was good, because we could change our departure time easily via WhatsApp contact.
廂型車 VIP, Truly Hagiang (Du lich Á châu), 2022年10月3日
AI
Ana I
I'd give zero if I could. Terrible service, the driver was rude, didn't speak a word in English, super bad and dangerous driving and we took off 1h late. Tried to cancel the return trip because in the website I saw it was possible to cancel within the rules applied, but I received an email saying they would not refund.
廂型車 VIP, Truly Hagiang (Du lich Á châu), 2024年4月25日
MB
Maryna B
the journey was okey
the support from the transport company was helpful - they contact me in WA, answered all questions fast
after pick up all vans came to they office , where people should change van. everything was fast , just driver was stressful and a bit rude. was not enough place for baggage, so some bags we need to care inside the car
we came to Hanoi almost 1 hours earlier, because the driver drove so fast, also he spoke all the way by phone and very loud, so the journey was not relaxed at all
vehicle was a bit dated, but ok 👌
