MJ
Mary JThe trip is overall smooth and fast. Driver is professional. Seats are spacious and comfortable. The only minor issue is the air-conditioned, I hope they can lower down the cold air temperature during the trip or better provide blankets for the passengers for added comfort (even with extra charge is fine as long as it meets the desire of the passenger. Thank you so much!
Von Matnog nach Manila, Bus Elite, Penafrancia Tours, 16.09.2026
JE
Jessa ESo far, my experience with Penafrancia has been good. The drivers and staff are courteous and helpful. However, there are a few areas that could be improved.
First, the seat handles could use better maintenance, and the seat numbering system could be clearer. It would be helpful if booked seats were labeled with initials such as "W" for Window and "A" for Aisle to avoid confusion among passengers.
The bus stop facilities are generally clean and well-maintained, and the food establishments are decent. However, I noticed that passengers who bring their own food are not allowed to use the dining area's seats. I felt sorry for some passengers who ended up eating inside the bus because of this policy.
For buses equipped with restrooms, it may also be helpful to post a reminder asking passengers to flush or properly clean up after using the toilet. During my last trip, I noticed that some passengers did not flush after using the restroom, which can be unpleasant for others.
Overall, Penafrancia provides a good travel experience, but these small improvements could make it even better for passengers.
Von Matnog nach Manila, Bus Regulär WC, Penafrancia Tours, 09.06.2026
JA
Jillian ALigtas magmaneho at palaging nagccheck ng pasahero. Seats are comfy. Understandable na mahina ang aircon due to high oil price. Follows speed limit. Arrived at Manila within 12 hours.
Von Matnog nach Manila, Bus Elite, Penafrancia Tours, 27.04.2026
CH
Coleen HThe bus took almost 2 hours to reach the terminal. The recent travels I had did not. I don’t know if it was the new route but from SLEX we pass through Buendia to Makati to Pasay to Manila to San Juan when we could have took EDSA. It was so a 14-hour long and frustrating travel.
Von Matnog nach Manila, Bus Elite, Penafrancia Tours, 12.03.2026
EM
Ehlorra MTerrible seat assignment. Bus came 5 mins before departure time and waited and waited an hour for other passengers. Travel time took longer than expected. Bumpy ride overall but thankfully arrived safely.
Von Matnog nach Manila, Bus Skybus WC, Penafrancia Tours, 24.12.2025
